Customer Ratings & Reviews

Geek Squad is a most have. The peace of mind you get by knowing that for 5 years you have the protection of your investment by a solid group of professionals. I have made some services calls for some of the articles that I have purchased and have had issues and the service that I receive is 5 starts always.

Good for all the things that might happen, replace or repair

I have always purchased the Best Buy Protection Plan on big-ticketed items like TVs, laptops that could easily get damaged. I had been advised not to get it as it is a waste of money since products are built to last. But not all products do. For the $500/5yr Protection Plan I purchased in 2010, I have called Geek Squad several times to fix my broken TV. Paid $0 on all those house calls. When they could not fix the TV in my last service call, they replaced it. What did I get? A $1000 credit to go towards the purchase of a new one...Of course, I purchased the Protection Plan, thus this review :)

This service is amazing for the cost. You can even bring in device’s that you didn’t purchase from Best Buy to get fixed. They will even install your car stereo system and if anything happens they will reinstall your original system which is included with the service. Can’t go wrong with Geek Squad protection!!!

I would always recommend this, especially on small appliances and television as if you need it they are courteous and prompting getting you satisfaction and it always helps to be able to get things taken care of right away

It’s always good to have protection, especially in any case

So far I've yet have to use this warranty. I believe they would do an excellent job if I'd ever have to.

Purchased an OLED tv and I would be lying if I didn’t feel nervous about encountering any issues. Such as power surge issues, burn-in, dead pixels etc. I usually lose power at my house during a heavy storm and living in Florida we get those quite often. So that is a big concern for me and of course the possibility of burn-in. I doubt my tv usage would cause burn-in early on but the peace of mind is worth it. I’d highly recommend geek squad protection

This right here is a must have. They brought in my TV and it had a crack in the middle of it and I called them and they came out the next day with a brand new TV. They didn't ask a lot of questions they just replaced it they said my warranty was good and it was here to help me answer me if I had any problems or complications called them and they will take care of everything. Having a warranty on your stuff that you purchase at Best Buy is the best thing that you can ever do.

Figures out to be $10 a year, well worth it.As my other tv lasted 4 1/2 years.

This agent mounted my TV and connected perfectly.

Very good havnt try it yet but will soon but i got to get another tv first

The warrant is a great to have you know you are well protected

2-Year Standard Geek Squad Protection incase I have software issues.

Everyone I have ever talked to in the store was very knowledgeable and polite. They have installed a car stereo for me before and I currently have there insurance for a tv just in case something happens.

The warranty is great. M6 remote broke and tgey sent me a new one

Must have on any tv! Over the years I’ve made it a must to include geek quad on all my tv purchases. They are prompt, capable and stand by their products.

We bought the 5-Yr warranty from Best Buy for our 55-in TV. We had a problem about 2 years later which was fully covered by the plan. We had a pixel issue about 5 months later which couldn't be fixed. Best Buy replaced the TV with the newest version for no charge at all. They even delivered it to my house and picked up on the old one! I will be buying the plan again.

Pretty good price for 5 years of protection. Cant complain

Better safe than sorry. Can't tell you how many times getting a warranty has saved me a ton of money.