Customer Ratings & Reviews

Geek squad service has been great so far. They helped me out in store when I had questions.

Luckily enough, I haven't needed this yet. A 2 yr contract seemed like a decent deal. This is for any mechanical needs. I did not buy install package. My daughter set it up for me.

Can’t go wrong with the Geek squad!! They not only know about tv’s, computers & laptops but cell phones as well!! 2 thumbs up!!

Some times these are a must to have these days. Bought this protection for our second dehumidifier. The first one died a few days after the factory warranty was over. You get a store credit for what you originally paid for the original so you can get a new one.

I’ve yet to use the service but worth the value! Always get extra protection.

I think this is on my sound bar and hopefully I will never have to use it but glad to have peace of mind knowing if I do I can bring it in and they will take care of it.

I'm writing this because LG wouldn't fix my TV that was having ghosting problems , but as soon as the geek squad took a look I got a new TV

Excellent home delivery and professional service thank you geek squad awesome service

Great price for the warranty on my son 43 inch Samsung tv. I would definitely recommend get one for your children items.

like the title says it is definitely worth getting five year protection plan, anything goes wrong with your product they will have geek squad come out to your house figured the conditions of the damage product attempt to fix the damage product and the third time after they come out they decide they cannot fix it they will replace with a new product or write you a check for the amount you spent for product . I feel this plan was made for the customer not for the company, the customer no matter what the outcome will benefit from this five-year plan.

By far the best protection plan for any TV . I wouldn’t buy a TV without this protection plan ! Tv bought in 2017 just had the screen go out on me , so Geek squad came and looked at it (now being 2022 and the TV is almost 5 years old ) and determined it couldn’t be fixed so I received the full amount of what I had paid for the TV , to purchase a new one. Once again , totally worth every penny and best protection plan that was easy to use and fast to fix the issue.

Scott has always been great to me. Their service is quick easy to communicate. I’m usually hesitant to buy it but with these types of items it’s worth it and they always pull through.

I always buy this protection and I swear it never fails me. if I need any assistance or need my device replaced for any reason geek squad is always there for me. I like how Best Buy gives you the option to buy the protection at a discounted price yea its ONLY for that particular device but its so worth it! if you don't purchase the geek squad protection with any purchase (that's eligible) from Best Buy then your going to be coming out of pocket for repairs and possibly a new item and it will end up being a pretty penny!

I favor buying from Best Buy largely because of their Geek Squad for technical questions!

This was a gift to my husband and he loves it so much. There is so many great thing not only for him but me as well

Haven't used it on the purchase I just made, but have used them before and the service is great. Will always purchase alongside any big purchase.

Geek squad knows everything, really kind people and always willing to help

I have had to use this and I hope I won't need to, but it was a great price.

It is a good plan to help one feel worry free. I just hope it would not overlap with the first year manufacturer's warranty so that there will be more years to be covered in total with less cost. Here is what I read online: "You should also check whether the coverage of the service contract overlaps with the problems and time periods the manufacturer’s warranty covers to avoid paying for unneeded coverage. You may find that any additional coverage is not worth the additional cost." I understand the coverage is different, but what I really need is a longer time manufacturer’s warranty with less cost (Accident coverage is not so important for me. I always use my furniture and electronic devices very gently and carefully).

Purchased this for my last 75 inch TV, 2 years in and one of the rows of pixels went out. Geek squad came out to my house and within 20 minutes they diagnosed the problem, I received an email accepting the claim and they gave me full credit toward my new TV. Within 2 hours I picked up my replacement TV in the store.