Customer Ratings & Reviews

I have not had to use this service yet and hope that I won't need to. Bought it 'just in case'. And because I haven't used Geek Squad (so I can't actually give an accurate star rating) I gave it 4 stars in hopes that if I have to use it, they will measure up to at least a 4, but hopefully will be a 5.

Haven’t had to use this, but have faith in my local Geeks who seem to care and know about these tech items. Don’t really like how the prices of these plans keep getting jacked up.

The Geek Squad agent was very polite and helpful!! He corrected the issue with my Samsung Smart Tv very quickly the agent was very friendly and really was most qualified geek Squad member I have ever had the pleasure of being serviced by this knowledgeable and very professional person

This was the smartest choice I made having a warranty and this is a excellent service

Support your local Geek Squad Techs!!! They work harder than you know!!!

Best buy is easy to buy from good products in store very friendly help!

So from past bad experiences of not getting the protection plan because I wanted to save a buck. I'm absolutely pleased with having purchased any protection plan from geek squad. You will definitely be happy when something stops working and you have the plan. Everything I purchase from best buy i always get there protection. I've had several $2000 TV's or appliances mess up or need repair. With the plan they have been fixed professionally at no cost to me or replaced. All technicians are professional and I'm very pleased with the overall service.

Wonderful technician. He explained everything he was doing and made sure I understood everything. Very impressed with service. On time and very helpful.

I haven’t had to use the service yet, and only felt I needed it due to the nature of OLED screens. Hopefully if the time comes I need to use it, there won’t be any additional problems.

Haven't used it on the purchase I just made, but have used them before and the service is great. Will always purchase alongside any big purchase.

They had to come several times to fix the problem with a controller and could have done a better job with education on use of item but overall they performed well on fixing my problem. THe third visit technician was very knowledgeable and permanently fixed the difficulty with the remote controller and there was no extra charge for the last two visit. If you use them don’t be afraid to call them back if not working perfect.

Gsp is a must for all my products from best buy. I dont really recommend totaltech if you don’t need computer help. But if you are a frequent buyer i recommend just purchasing the geeksquad protection plan on your items. If you purchase totaltech youll be paying more for the membership every year than the plan outright for each item.

Very professional and knowledgeable On time Highly recommend

I always purchase the Geek Squad protection plans. They always come through and take care of my needs.

The fact that the Geek Squad plan covers so much for so long and the cost is so little for what its worth, it would be crazy not to purchase this deal! 5 years > 2 years the payment comparison will tell you all you need to know!

Great affordable protection service and de worry free

I would never buy a product from Best Buy without their geek squad protection. I had a light blow out on an older tv & they had me with a new tv the same day in store. You can’t beat that kind of customer service.

Had the tv for almost 2 years. LG makes the best TV’s

I wanted to make sure I had a safe guard with this ROKU TV in case of future issues

Have not had to use yet, but Best Buy sells warranty based on sale price, not original price , so it is an INCREDIBLE value. If you buy your item on sale, open box, or Clearance, don't hesitate to make the investment in the warranty. My TV was on sale for $399 from $749 and warranty was probably of what it would have been if not onsale.