Customer Ratings & Reviews

Best way to keep your items safe and can get another or fix with this plan

I would recommend this to anyone taking a chance on a television.

I have not have the need to use it yet. I will update if I need to

Having protection on any device is needed you never know when you’ll need it. Anything can happen

Haven't had to use Geek Squad yet which could be a good thing!

TV failed after 2 years (hdmi ports not working anymore). Luckily I had the geek squad warranty on it and was able to exchange it for an upgraded model. Can’t go without putting the warranty on my electronics for sure. I wish they had it for apple items as well, but I get it.

Using for my community gym, the residents absolutely love it. Great picture quality. Would definitely recommend

Top tier service,top tier coverage!Must Own!ive been getting this well over a decade,and will continue until ive passed!

Geek Squad projection is well worth the purchase. I used it for a TV I had for 4 1/2 years. I wish it was a little more simple use the protection though. I couldn’t bring TV in store. I had to wait for a service tech to come to my house which to took over a week. After tech came to my house later that day I was able to go to Best Buy and pick out a new TV with the credit they gave me for the old TV.

No issues with their service. So far I have had no issues.

The agent was amazing. He really got everything taken care of, the part that was to be installed was not the problem. He got it worked out. Got a new TV. They brought it to my house because it was over 42". And took the old one. Glad I paid for the warranty. Was worth it for sure

Got Geek Squad for my LG Air Conditioner because the previous one on wheels broke after 2 years. Warranties like this are necessary with AC's that breakdown after a short time

Awesome service! Great customer service. Wal in wait time was not too long.

It’s a great protection plan, customer friendly and

After spending over a grand on a 55 inch Sony Oled tv, the 5 year protection is a MUST HAVE for added peace of mind. This gives you an additional 4 years after the 1 year manufacturer's warranty expires. To me, this was a "no brainer" and since the TV was on sale with 900 dollars off the MSRP, the 5 year plan even cost me less.

Due to scheduling/personnel shortages/general societal chaos etc it took a full week before anyone could get out to help us. I do not blame GS in any way. Once Steve arrived everything was taken care of in minutes. The entire process was explained and all will be well in just a few hours.

So far so good . No complaints yet. Great service n excellent explanations of the issue n solutions

Thankfully I haven’t had to use it yet, but it’s great to have the option

The protection that this plan covers is needed in my opinion with unforseen technical issues that may arise later. All electronic purchases such as TVs should have a plan that exceeds the standard warranty as you're adding an extra blanket of security on your investment. This is one of the reasons that I primarily opt to purchase from Best Buy for my television purchases due to the affordable plans that you're able to add. Great value for sure.

I am hoping I don’t have to use the warranty. Having a minimum of 50 characters. In order to submit the survey is ridiculous. If there’s nothing wrong, I would think you wouldn’t want to have a drawn out explanation. That is annoying.