Customer Ratings & Reviews

I'm so happy that we got this protection plan. Geek Squad knows what they're doing and is always reliable. With a crazy cat who loves bird videos, our getting this for our TV was a must.

I buy from Best Buy even if I have to pay a little more because of their protection plan. I feel more at ease with the geeks than alot of the other retailers, plus the product normally outlast the warranty, but I get it just in case for big ticket items.

Highly recommend signing up for the Geek Squad. Whenever I have tech issues, I can easily contact them and get help over the phone or make an appointment to see someone in person. They really do help you try to resolve computer issues and answers your questions. I also contact Best buy corporate for geek squad help and everyone was so professional and nice.

I haven't needed to use this so I am not sure how to give a review.

Just got my new tv. Was using an older 1 given to me and it went out. I made sure to buy the protection plan so if something happened I knew I'd be covered for any help I'd needed!!

Excellent service Hagerstown store people were great

Worry free protection. Never know when things can and will go wrong.

Always recommend protections plans from Best Buy! They’ve helped me big time after a few years

Growing up we always had the talk to use protection and I use the same concept for my TV purchases. Using protection gives you the peace of mind that you can do anything and if something goes wrong you have protection.. Sometimes I feel like my TV spys on me but I consider it a friend because I spend all my time with it.. Things are getting serious so pick your protection plan wisely, you may want so settle down.

Great and helpful. Knowledgeable and friendly. If you have questions they have answers. If they don’t have an answer they’ll look into it.

I bought a 5 year warranty for my brand new tv. And I know if needed, Geek squad to the rescue, I've delt with them before and they are amazing. If you buy a major appliance, you should always get a warranty.

Great prices, professional support, good customer service!

I have not had to use this yet (just bought the TV), but I have heard nothing but good things about this service. And at only $49.00 for 5 years I thought it was a real bargain.

For expensive items that are new to the market, this is a good deal! My 77 inch TV’s display developed a burn-in after using it for three years and following all guidance to prevent burn-in. This service provide a not question replacement!

My Geek Squad Protection is the best purchase I could have made! I've had to use my plan twice so far since purchasing the TV. Once for the TV wireless capabilities, as the internal connector was not working, and once for the remote when the IR reader stopped working. The Geek Squad provided superior service both times. The wireless issue did take longer to solve, as the part was on back order for some time, but the Geek Squad kept in contact with me weekly to update me on the expected arrival and to let me know they'd not forgotten about me. Wonderful customer service!

I always get service plans with purchases just in case something goes wrong. I would recommend any customers purchase protection plans with any type of purchase made. Nothing in this life is guaranteed. All manufactured items built and designed could possibly have a defect or become inoperable.

I gave a 3 because the genetleman that I talked to was cordial. I decided to call due to a defect on the ethernet port on my 35" TV. This service is not convenient if you are not close to the store. To use their services, you have to take the merchandise to the store. For customers that are more than an hour away, not convenient. Will not purchase the geek squad plan again.

I really appreciate the added protection. I live in Boston and my condo is rented in FL. Knowing that I have someone to call and get things fixed for my tenants locally is a real benefit.

Always get the geek squad protection just in case u never know my TV went out in a year and best buy replaced it at no cost and yes they do honor the insurance on almost everything a little bit more money but its worth it.

Several times in recent weeks when I purchased my merchandise I make sure I get the geek squad I've been with Best buy for over 13 years and geek squad does a excellent job when it comes down to taking care of customers merchandise so if you don't have that warranty make sure you get that warranty because geek squad will take care of you