Customer Ratings & Reviews

Purchased this for 65" LCD TV. While I normally don't purchase extended warranties, the peace of mind this provides knowing that I will have an operating TV guaranteed for 5 years is worth the small cost. I have had several large screens fail, so knowing my cost of ownership over the next five years, as compared to possibly having to purchase a new one after the one or two year warranty passes is a plus.

The agents are super friendly and was very informative about my purchase.

I am extremely disappointed with the handling of my recent return attempt under the Best Buy Protection Plan. Despite the product being defective and covered by my plan, the store’s general manager refused to process the return, claiming he did not observe the issue I described. I also explained that I could not leave the monitor at the store since I needed a replacement immediately to complete my work, yet I was offered no professional support or resolution. It is troubling how easily these protection plans are sold, yet when customers attempt to use them, the process feels dismissive and unnecessarily difficult. This experience leaves me questioning the value of the program and the commitment to customer care.

Friendly staff, they solve problems with products rather quickly and have them either fixed or replaced in a timely manner.

It's great to know that I have a service plan in case something goes wrong.

hope to never have to use them for no reason to to

Very smooth delivery. Very friendly installation. 10/10

Thnak god for protection because i can get another tv or get it fixed if anything wrong happens to my electronics. I love Best Buy items.

Good for the value, feels good to know that the Geek Squad has my back

Never an issue is I need to return anything. No questions asked!

Bought a new 75"tv and thought it would be in my best interest to get.

Amazing service. Timely, professional and took great care of the surroundings.

I always buy a warranty with electronic to avoid headaches on breakdowns.

I always purchased Best Buy's GSP when I purchase large ticket items (e.g. TV, Computer, etc.) and they usually don't disappoint. Just make sure when you're purchasing a GSP that it doesn't run the same length of time as the manufacturer's warranty because it's pointless at that point. Other than that, replacing a defective unit is fairly easy.

I received excellent service from the Geek Squad as they brought the new TV that I had purchased and installed it for me. They also asked me if I had an questions about the operation of it so that they could explain. Everything I wondered about they did explain. And if any other questions arise I know I can call them up to get the answer. They are always courteous and helpful.

We had a crack in our TV and Best Buy replaced it the next day! We had our brand new TV set up and running for thanksgiving football! Thankful for the Best Buy annd geek squads awesome customer service!

Best custom service, I love buying my home electronics from this store

Geek squad protection is the one reason I will always buy my electronics from Best Buy.

great peace of mind, and hassle free, can even transfer to another person

Really nice for gaming and anything else I say any want looking for monitor or something similar this is the best.