Customer Ratings & Reviews

Geek Squad has saved the day on numerous occasions and usually when I am in major meltdown mode due to a deadline. They are FABULOUS! I highly recommend.

I was always that guy that never wanted to get any kind of protection. But please do get the protection because it's something happens in that time frame. You are going to be upset and mad

I recommend the geek squad five year plan, I have used it numerous times and it's great.So I recommend to anyone to get it because it is worth it.

Excellent TV! Roku really knows how to make TVs. The picture and sound quality are awesome.

I have always trusted Best Buy with and of my electronic purchases. I know if something were to happen they will take care of it with the warranty

Technology has become so sophisticated that it isn't easy to set up a new smart tv. There are so many options that I was not sure how they would affect my tv viewing preferences. Joshua from the Geek Squad walked us through every option and explained what each meant. We now feel confident that we are taking advantage of all options to get the best tv viewing experience we can. Thank you Geek Squad for making this possible!

I have had overall luck with the service for the past items I've purchased in the past. Most times they provided a box to ship back the defective product and they send a replacement quickly. The only time I needed to go to the local store was to move data from an old PC to a new PC. The staff was pleasant overall, however needed to get the supervisor involved to cover the data transfer per the agreement of the plan since the team member was new and unfamiliar with the plan.

Always purchase the protection. It’s quick an efficient

Excellent service have used Geek Squad for computer as well as television repair. When they were not able to repair the television they replaced it. Would highly recommend Geek Squad.

I purchased this back up plan in connection with one of the TVs that I use for gaming and watching streaming movies. It is great to know that I can have the peace of mind that my item will get fixed if there is a problem. I will also be purchasing the protection for gifts for my parents so they can also have the same piece of mind.

No question it’s a smart buy!! as equipment get more sophisticated there is more possibility of things breaking down. This is a great way to protect yourself, and ensure that you do not waste your hard earned money.

Not really sure I haven't had a problem so I can't really give an accurate review.

Excellent service and response when needed. Replaced a TV that quit working.

Terrific install Arrived on time, very professional Highly recommend

It's inexpensive, and I like knowing that if something goes wrong there are capable people that will fix my products with great customer service.

Excellent subscription I love it and use it a lot they help with everything

We purchased the protection plan at the recommendation of the salesman at Best Buy. We were purchasing a new Samsung SMART 3D 4K TV and he thought we should have it for our peace of mind. We have problems with our power going out when it gets windy, and we were told that power flickering and power outages can potentially damage TVs. We opted to purchase the protection plan so we could feel better about our large investment in our new TV.

Very helpful and easy! Tv would not turn on and they came in to replace it!

I haven't gotten to use the extended warranty...so not sure yet. But... I had a 65" going bad. The manager said they would cover it, but the screen was cracked in a corner. I was ok with the crack, it didn't affect the TV and was there for over a year. The TV started going dark and 'glitching' non stop. I do not believe it was related to the crack at all, but the they would not touch it with any type of damage. So...I really didn't get to see how the warranty works, other than it doesn't cover damage. duh... Apparently there is no damage coverage available on larger TV's at all. Bummer...

Love geek squaf.always ready to help when needed. So far they fixed three of my devices.