Customer Ratings & Reviews

Great customer service by the geek squad personnel

Worth the satisfaction of knowing that I have my stuff protected, especially because I purchased an open-box item.

Worth the satisfaction of knowing that I have my stuff protected, especially because I purchased an open-box item.

Awesome service by the geek squad. Great to have because you never know when you will need it.

Usually I will always add the geek squad warranty. It has paid off many times. Especially on my gaming keyboards and fitness watches.

My Samsung 65 Q80T screen failed in less than 6 months. I called Geek Squad and when the replacement part was unavailable then gave me full credit towards purchase and installation of a replacement TV. The replacement make my purchase of Geek Squad protection well worth the purchase cost.

The extended warranty has now helped me 3 times get brand new televisions when they weren't able to be repaired.. I won't buy any "investment" without it. Plain and simple..if they can't fix it you get back every penny you paid for it ,for a new one

It’s all just a big gamble isn’t it. Unless you have had first hand experience with other LG televisions. My LG television just died a little before its 5th anniversary. Maybe the television was on way more than normal during the 2 years of Covid. Anyway, decided it might be wise to have the Geek Squad on my side for this purchase.

best plan you can buy. Trust me with the way electonics are made now with their useful shelf lives, its best to have extra protection. you will need it

The warranty covers everything for 5 years! seems like a no brainer.

They are always amazing and knowledgable each and evey time I have had to call or have them fix something.

Absolute garbage OS. Won’t connect using Ethernet using a 1Gbps fiber connection. Won’t stay connected on Wi-Fi 6 mesh. Can’t login using TV or app. Won’t update apps because they’re not installed but they’re also installed by default? Can’t add tv as a device because my email is already registered to the device? Replacing with Sony. $4.5k piece of garbage.

The TV mounting service was atrocious and delivery was abysmal. As long as geeksquad commits to their warranty service if I ever need them in 5 years, I might recommend this service.

Always got to get the protection plan. You never know when you’ll need it

Geek squad is good service provider with quick complaints actions

must have this a five year extended warranty gives you peace for 5 years.

I added the 5- year service warranty to my Samsung purchase just to be sure! But I’m thinking I might not have needed it with this product as everyone I speak with that owns products from Samsung are happy even years later! But I trust Best Buy and their guaranteed service! Great investment!

The geek squad is always there to answer any questions i may have and are very helpful with fixing issues.

The geek squad is always there to answer any questions i may have and are very helpful with fixing issues.

Had the TV for two years so far no problem five year warranty can’t beat it