Customer Ratings & Reviews

Best way to keep your items safe and can get another or fix with this plan

And he's always a good thing to purchase the protection plan.

Every time you purchase some high-value equipment that is sensitive to changes in the electrical system, consider the extended warranty for as long as possible and, together with the manufacturer's, it will give you a lot of peace of mind when solving any problem with your equipment. Geek Squad are very responsible and above all very efficient with their services.

Good to have for any device inconvenience that may and can occur.

I’m always add Geek Squad Service as you will always be taken care of by friendly agents. You get what you pay for.

So I've had this since 2021 now. Absolutely NO issues at all. I liked it so much that I sent one to my brother in Texas! It has EVERYTHING you need in a coffee maker: hot water dispenser, frother, pod ability, filter for ground beans ability and most importantly, my 81 year old technology challenged mother can use it with ease!

I always get the warranty package!!! Highly recommend! I had my previous TV from Best Buy and it went out after only 18 months. Best Buy replaced it and reinstalled the new one at NO Charge!

A very experienced technician diagnosed my TVs issues and determined I was eligible for a replacement under Geek Squad warranty. I am very happy with the new TV and the service provided. Best protection plan from any retailer I’ve experienced.

Hope to not need to use it, but peace of mind knowing I have protection in the event I do. I have used GS protection in the past and it was well worth the small up front cost.

Love the geek squad protection! It offers a full protection package and in my opinion it is better than the TotalTech. If you're buying a big ticket item like a TV or any appliance, ask the customer service to cancel your TotalTech from this item and add the geek squad warranty instead. Big downside to TotalTech is that it requires you to pay a deductible on certain things. So it's like an insurance.

Thankfully I haven’t had to use it yet, but it’s great to have the option

Excellent service on time no hassle, Called store they sent repair man out he kept appointments as scheduled... New TV was delivered no questions asked.

Good services. Havent had an issue with geeksquad yet

I'm just going to make this short and sweet. You better off buying a Geek Squad or Best Buy protection / warranty plan along with any major purchases you make like a TV, sound system, refrigerator, cell phone, computer and washer/dryer. They are 98% of the time way better than the actual manufacturer's warranty and cover more. And give you less hassle when replacing or need to repair whatever you bought.

Very good service good customer care for products you buy!

I have had geek squad in the past and they fixed a TV for me after 3 years I had a great experiencein the past and purchased a five year plan with my new 85 in TV

Awesome service! Great customer service. Wal in wait time was not too long.

I always get a 2 year or 3 year protection plan with anything buy from Best Buy. Although we already have the my Best Buy protection plan

I never purchased a Geek Squad protection plan before but boy am I glad that I purchased it on my big screen TV in August 2021. I needed to use the protection plan yesterday and was pleasantly surprised at how helpful the representative was. He walked me through the entire process and told me that it was actually cheaper to send me a replacement TV. I highly recommend their protection plan and will buy it on any other large items.

THIS SERVICE ROCKS! So I bought Geek Squad service for an LG tv. After a couple years of use, the LG tv quit working properly. A Geek Squad repairman came out to repair it. They ordered parts and needed to return for a second repair. Nothing was able to fix it, so I was able to return to the store and replace my TV with a newer model. Ended up going back to Samsung TVs as I have never needed to have them go bad on me, but I still renewed my Geek Squad service for 5 years. Its a great piece of mind!