Customer Ratings & Reviews

I allways get geek squad.very good .you thay can't fix you product you get a refund. Are the same product. No hassle.

The absolute best deal around! Geek Squad are great assSets!

They were backed up so I had my son in law install and set TV up

That was great and I love the way they treated customers

The agents took care of my apple care replacement thanks

Great sound bar and is still work ! Bestbuy workers did fantastic helping me find the right one for my 75” Samsung tv!

You must have Protection; we never know if items will stop working shortly. Technology is improving; however they are not perfect.

I have always purchased Geek Squad protection on devices through all the years. The few times that I have had to use it was perfect.

I have never been disappointed with any LG item I have purchased, and this one is no different. Easy set up out of the box as well as easy to connect the AppleTV and LG soundbar. The picture quality is perfect, as is the size. I would definitely buy another.

excellent service fast and very nice customer service

The all around service i received was great! Best buy is not just a leader in electronics, but they lead in customer service as well.

BUY THE PROTECTION. Every single time I have purchased it, it has saved me. Multiple TVs have gone out and my Dyson vacuum.. they literally refund you your entire purchase amount to a gift card to buy a new one. If they’re able to fix it, they’ll come to you and fix it. SO BEYOND WORTH IT.

As luck would have it my issue was about to be resolved and then bam Covid hit and stores were closed. Even through all of this they took care of me. I was eligible for a product exchange and so I selected it from the website not being able to go into the store. But not having the benefit of a product demo and information to help me make my decision like would be done when physically shopping in the store, they sent someone to do that for me in my home when things opened back up to make sure I was satisfied with my decision. Thank you Best Buy every time!

I am so happy with this TV I love I don’t have to have cable at all and it has so many channels. This is one of the best TV I have ever go.

Great protection for our expensive tv!!! Love the piece of mind having this insurance!!

Comes in handy. Peace of mind to have because you never know what happened with electronics.

Haven’t had to use it and hopefully won’t but it’s nice to know I’m protected should I need it

I purchased an 85in TV on October 15th. On November 4th the installation team came to remove our current TV and wall mount and install the new wall mount and new TV. In the process they dropped our TV, damaged our wall, shelf, fireplace and floor. I have been trying to get a manager on the phone since then, it’s now 11/10. They have reordered the TV but we cannot get them to schedule another appointment to install. Also, the installation team left us with our old TV and wall mount uninstalled. So then my husband had to reinstall everything they removed on his own. This will be the last time I purchase from Best Buy.

I rarely have to use Geek Squad, but it’s always nice to have them available to protect a purchase!

Hope I never have to use it. But if needed they will come to my home to repair.