Customer Ratings & Reviews

Called and needed help with a connection issue. Quick and very helpful

This service is very good when using the extended warranty, thanks geek squad

I’m glad I added the 2-Year Protection Plan to my purchase. It covers accidents like drops, spills, and power surges, giving me real peace of mind. Signing up was fast, and customer service was helpful. The price was fair, and there are no hidden fees if I ever need to file a claim. Definitely worth it to protect a big investment.

Good to know help is there when needed. Havent had to use it yet tho.

We bought this plan again with our TV. It saved us about $800

Easy and fast to get in touch with an agent, but the best part about when you have to contact geek squad is that you don't have to spend a lot of time if any going through the automated system to speak to an actual person. This is HUGE for me I don't remember having to answer a lot of prompts before I was able to speak to an actual person, if there were any prompts on the automated system it was only 1 or 2. Unlike when I have to call Comcast for anything, for example if I am calling about a billing issue, I have to spend 15-20 minutes in the automated system before I get to the billing department, then before I am able to speak to a person the automated system forces me to first try to resolve the issue with a virtual agent on their website, if the virtual agent can't resolve my issue I then and only then will they allow me to speak to an actual person, and even then I must request an agent to call me back from the site, there is no way I can simply wait to speak to an agent. It is annoying and frustrating. Every agent I have spoken to at Geek squad took less then 3 minutes to get connected with, they know their stuff, and if I ask a question, they do not know the answer to I have never had to wait for them to find the answer and wait for them get back to me latter by email or phone with the answer to my question, if they do not know the answer to a question I asked, they have always found the answer to the question before the end of the call, I may have to wait a bit for them to find the answer but they have always found the answer before the end of the call. Also, when they make an appointment, they show up on time if not early. They are the biggest reason I will never buy my electronics anywhere else.

The geek squad plan is amazing if they cannot fix your item they will replace it.

Very knowledgeable and work very fast on all my computer needs

Excellent service and quality of each product was well worth the cost.

Many people tell me these warranties aren't worth it. My Hisense TV started to fail 4 years into ownership. Called BB protection and since they no longer sell that model had me pick out a new one at the same price (Found one that was pricier but on sale) and they delivered the new TV and took the old away the next day. Great service.

LOVE LOVE MY TV IT KEEPS ME HOME AND OUT OF TROUBLE. HIGHLY RECCOMMEND THIS FOR YOUR NEXT PURCHASE OF A TV.

Its well worth it. Bought as a Christmas gift for my gandkids

Good investment for 5 years. Didn’t spend a lot on the TV but worth it

Getting the extra protection is worth it. I recommend it to everyone.

I have purchased a mini things through Best Buy and everything I have ever brought. I have never had any problems if something went wrong I needed to return it or if something was damaged and I needed to return it the Best Buy Plaza Airport Road is the best never had a hard time they have always been willing to assist me And I appreciate everything they do Best Buy really stand behind a products thank you guys so much. That’s why I will continue to bring my business to Best Buy. You have an amazing holiday. Be blessed.

Great piece of mind protection for my new Sony Bravia 5!

I HAVE USED THE GEEK SQUAD A COUPLE OF TIMES AND THEY HAVE ALWAYS HELPED TO FIX WHAT WAS NEEDED.

A protection plan is great if you're overly cautious and almost a must if you have children. Would highly recommend for purchases over $100, especially if they have a lot of moving parts.

Great and reliable/ I always purchase the plan to give me peace of mind/ I always know I can come into the Best Buy and they will help me with what I have a problem with.

Geek Squad has always done a good job repairing our electronic devices.