Customer Ratings & Reviews

Im glad i got the geek squad protection im not the best with technology.

This is good it’s like insurance for any appliances or technology you buy it’s to protect it in case of damage spills or something going wrong. It covers for the repairs and make it new again that’s so cool and helpful.

Warranty for Insignia Smart tv, purshace for economic and low price

Great camera my daughter loves it and use it a lot something fun and different for her and lots of stuff for it.

Called them about a problem- ended up not being a technical issue, I asked him what he suggested I do, he told me and it worked. Great people to deal with

I always worry about my products going bad, thanks to Geek Squad protection plan I don't have to worry about a thing. I can enjoy my television knowing that if anything goes wrong Geek Squad will have my back.

Jayden help me with a problem with an iPhone 14 and he was very nice super helpful explaining everything we needed and gave us all the options regarding the device. I ended up sending the phone back to apple and I got it the very next day and Jayden called me right away to let me know it was there. Definitely best service there!

Answer all concern questions I was concerned of how I was gonna get the TV up and they informed me that they do that and it didn’t cost that much. I also gave when it came and did it thanks geek squad.

I don’t usually purchase extended warranties, but in this case thought it was the thing to do.

I don’t usually purchase extended warranties, but in this case thought it was the thing to do.

Customer service was great, first tv was broken that arrived. Replaced it the next day

I am familiar with the Best Buy Geek Squad warranty. They really do stand by their warranty, no funny business.

I enjoyed my 2years warranty and enjoyed be a membership

I HIGHLY recommend getting Geek Squad for your TVs. Back in 2018, I brought a Samsung 50' 7 series 4k TV, and this year (2020), the LED in the TV gave up, and half the screen was black. I was very disappointed with Samsung. I called Geek Squad. They had a tech come to the house to examine the TV to see if it could be fixed, and they told me it was not worth fixing, but I could replace sticking with Samsung or choosing a different brand. They credit me the exact amount I originally had brought the TV for which I decided to do. They come and pick up the old TV and dropped off the new TV. The only thing I wish they would change was not having to pay extra to have them swap the tv on the mount, but it's okay.

These warranties are excellent as they are serviced by geek squad which is part of best buy, not a third party which might not respond

In light of how much the TV cost itself, the pricing for the 2 yr service protection was worth it; but not any longer. I figure any real problem will likely happen within the 2 years. after that, repairs might not even be worth it as technology moves so fast.

Geek squad is amazing and have helped alot with electronic issues.

I always recommend getting warranty on any electronic i buy. The geek squad has you covered if you have any issues and they are so very helpful

I waited for holiday deals and bought an open box-Excellent Oled tv from Bestbuy.com. also bought geek squad protection for five years. within the first month, I realized that the tv screen had some defects. so I scheduled a Geek squad appointment to get it fixed. customer care representative told me that this will be replaced by the company as it is still under manufacturer warranty. on the day of the appointment, instead of coming home to Diagnose the tv Geek squad technician, he called me and asked for the picture of the tv and mentioned it was gonna factory be replaced by Sony. He asked me to pilled the screen from the corner(he thought there was a screen protector screen on the Tv) even after denying him multiple times, he asked me to pilled the screen while I was on the phone. and that made the tv screen break from the corner. and as soon as this happened, they just switched their opinion and asked me to go to the store and get the store credit and return the tv. I spend enough time finding a deal. drove 1 hour to pick tv from the store, and just with this incident, they asked me to go store again and return the tv and get store credit. unfortunately, no one was able to solve this problem on the phone as this was an open box, and neither best buy or geek squad system allowed them to make any arrangements. I felt like I bought a worry under geek squad protection. All I wanted was to get my problem fixed. my tv got fixed or replaced. but not a single gesture of customer service was provided by anyone. Finally, after multiple visits to the store and hours and hours of calls, I returned TV. I would never buy any product from BestBuy after this horrible experience. Returning money is not always a solution Bestbuy. Bestbuy should consider the situation and the inconvenience caused by the wrong instruction of the geek squad technician.

the security i need at the price i want. i made a good investment purchasing my hisense 75 inch 4k tv / hisense dolby atmos sound combo and this protection plan gives me a solid peace of mind. satisfied customer