Customer Ratings & Reviews

never had any issues and they treat customers with the upmost reapect

Always a must because accidents do happen. Customer service is great no questions asked and replace quickly

Normally I don't like protection or extended warranties plans. I figure if you buy good products if anything goes wrong it will happen doing the warranty period. But recently I had some bad experience and feel this is worth the money.

This is a new TV so we haven't had to call geek squad on it. But I bought a TV for another family member recently, and purchased the geek squad protection. It was well worth it they came out to their apartment and took care of the issue. It was a factory defect and Best Buy stood behind The geek squad coverage

VERY happy with the Geek Squad's delivery and complete set up of our new Samsung TV. Glad we got the 2-year Geek Squad Protection.

They came in and mounted my TV and did a real professionally asked me where I wanted it made sure the size and indications was all correct

This has so paid for itself over and over again. The service at Best Buy is fantastic. Can’t begin to name all of the associates that helped. Not one was anything but perfect

First time I've purchased the extra protection plan. After speaking with the sales associate I agreed it was a good idea and had value.

Absolutely the best aftermarket warranty program you can get. I have had to call on them several times with faulty TVs (especially Samsungs) and they stepped up and replaced the faulty units quickly and without any hassles.

Good value for extended coverage in case something goes wrong after manufacturer warranty expires.

This worked for me on the last tv I bought. Had it for about 4+ years and then screen went blank. Best buy was going to send tv off and have it fixed, but the tv was so cheap, they gave me my money back, less cost of protection plan. Since they do not sell the model I returned.

I always add Geek Squad protection to my Bestbuy purchases over $150 that I expect to last me 2+ years. I have been a Bestbuy customer for many years, and got to meet a few of Geek Squad teams at different branches of the store. They're knowledgeable, experienced, and professional.

Very professional and knowledgeable. Very responsive to questions and concerns.

Very happy to have the peace of mind of a 5 year plan and if something goes wrong I know it'll be addressed correctly.

Reminded us to utilize their service. Gave us notifications to maximize their services.

The Geek Squad are attentive and they know what they are doing. I always go to them when I have any trouble with my electronics.

Took out the 2 year protection because of past mistakes I did not purchase it and it resulted in the need to buy another 75" tv.

This warranty covers my new TV for 5 years! While many see these warranties as a waste of money, I would rather not take the chance on having to buy a new replacement, as my last TV stopped working after 3 years. Good investment!

Great service very happy with my purchase would recommend to others

so easy to set up that my children set up, set up the channel the way was want them.