Customer Ratings & Reviews

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Well worth the money for this plan. A few years after buying the TV the picture went out.. Geek Squad came to the house in two days. Couldn’t fix the TV so they gave me a new replacement TV. No charge. I will also by their service..

I always purchase the Geek Squad protection on consumer electronics if the cost of the product is substantial, or if the protection provides for cleaning, replacement, etc. I have used Geek Squad protection a couple of times and was satisfied to receive a replacement product through the local store without having to wait for one to be shipped from a replacement service center, or having to wait for the non-functioning product to be evaluated.

My own mount saved my money from cable company they works on internet and streaming on TV

Honestly wasn't aware that the service came with the purchase. Have had some questions about situations with the TV. Have not followed up like I should. When I was asked to review Geek Squad so I called them. They were very helpful and offered to send someone to check out the problem. The Phone Geek and I decided we would make sure the problem wasn't with the cable network or box. We are working with Spectrum on the problem.

Great deal for a protection plan. Highly recommend especially if you’re forking out a lot of money.

It may initially seem expensive but I recommend getting the 5 year plan on new technology. It has come in handy for me on several occasions throughout the years. The purchase of this protection plan is on a TV that I received at no cost because the previous one was covered by a 5 year plan.

Always need the protection plans! Anything can happen!

I love this dumb tv, it's the best. Super light weight with nice sound and picture quality. Adding Geek Squad Protection was a sane & smart decision.

I love this dumb tv, it's the best. Super light weight with nice sound and picture quality. Adding Geek Squad Protection was a sane & smart decision.

Purchasing the protection service gives me peace of mind. Hopefully I never have to use it, but if I do, I will update my review with the results.

I have been a customer for 10 yrs and was elite premium for the last 8 and i dont own a business, it was all for me.. i ALWAYS buy extended warranty.. Geek Squad is great.. cant believe sometimes how much i spent at Best Buy.. but i did.. lol

They came in handy for sure and handled my issues swiftly

No complaints and a great price. Perfect for the living room for movies or games.

I recommend geek squad to every person that asks if they should add it on. Technology can have issues, it happens, geek squad provides peace of mind and is always fast, informative, and easy to deal with.

Comes in handy just make sure to keep it up to date

1 year old product running android version 4 years old (Android 10) and never having received a major update. furthermore, Sony added ps5 remote play support to Android 12+ TVs when their most "affordable" (but expensive!) ps5 friendly TV model which launched years AFTER ps5 is well behind that update version. Additionally... major holes in USB support, you cannot use ANY app other the built in media player for media on USB (it'll ask you to approve permission on next screen then error when trying to go to next screen).... streaming apps perform horribly with long buffer times and never load thumbnails, and available storage capacity is also horrible only allowing you to install at most about 15 apps

The gave me a refund for the prior tv that stopped working. Got a better one. Communication could have been better, the tracking and phone service was not the best. Had to go to the store

I enjoy having the extra protection on my equipment for piece of mind

$360 for a $2000 tv. If you can buy an expensive tv or electronic, you can buy the warranty. Go and look around at cheaper services. None compare to what geek squad covers and will fix.