Customer Ratings & Reviews

They do great work, and in a timely manner. If you want your electronics in good hands bestbuy is the place

I haven't needed the Geek Squad yet but it's nice to know they are there if I need them.

Peace of mine to have this coverage for a few more years.

The service is good & quick and they mounted my TV and connected to all devices.

Best warranty to get for your TV Computer Phone and every other electronic you have

I would suggest buying this coverage for expensive items such as TVs, laptops, cameras, etc. and for open box items. No need to buy it if you are pretty careful with your devices and if you are on budget, except for TVs which might give up at any time of its lifetime. Other devices might have a manufacturer's warranty, but if you can afford it, I would suggest still buy it for peace of mind.

I’ve found it necessary to use one - service was excellent and Best Buy honored all requirements with no issues. Great service!

Don’t buy the product if you don’t buy the protection. They do a great job helping with anything you need

Haven't had to use it yet, but helps having the peace of mind that it's there if needed.

they are very helpful, but sometimes difficult to reach the department. You get shuffled around corp and the local store, very frustrating

Great service just in case anything happens to my Samsung I will continue to keep purchasing from Best Buy the best products!

My Granddaughter is so proud of this Vivo tv I most Definity will buy again good quality and picture.

Geek Squad and Total Tech with Best Buy are a must have. I have had Geek Squad provide the following services: desktop/laptop setup, laptap "wiping", laptop key board replacement, Virus cleanup, and troubleshooting. You should not pass on the support packages.

This is a must have if you use your TV daily! I replaced my TV with a small cost to upgrade and include the new protection. I will always purchase this with all the TV's I intend to use daily.

I haven't had the chance to use this but I'm happy I have insurance on my products.

So glad I got the extra protection. I don’t get it for every purchase, but this is one product I couldn’t protect against surges because of space limitations behind the product. If you can spend a little extra money on the major appliances/products then the protection is worth it.

I bought this TV December 31st, 2014. Still works fine. You get what you pay for and I think I got a good deal. You have to fiddle with the settings at first but once you find a configuration you like you're set. It comes with its own presets but I don't care for them. Not mind blowing but its a good picture. I watch 1080 movies and play Xbox 360 (720) and have no complaints. 5 stars if I could access Netflix through the TV. If you're on a budget like me you're getting your monies worth and then some.

They mounted it ok just not where my wife wanted it. Not really their faults

Geek squad does do a great job at repairs. However trying to get ahold of someone and get something lined up is impossible at times. As long as you are patient they are a great addition to your purchase

The Geek Squad is always on call when you need help with the product you bought