Customer Ratings & Reviews

Love geek squad warranties.Anytime I have a issue with a product I'm able to return it to the store and the customer service rep returns the items for me.

A must have when buying large TV’s , I bought a 65inch 2 years that went down (the power supply went out...I called them up and they shipped out all the parts to my address came to my home and fixed the tv... once again a must have!

Geek squad offered me a wonderful warranty program!!

The agents offered a warranty on a refurbished TV!

It is very nice that Best Buy gives the opportunity to get a 2 yr or 5 yr warranty

Good to have insurance, specifically if you have l kids

I have not needed to use it yet but it sure is nice to know I'm covered if anything happens to my new purchase.

Amazing! Reliable! loyal! Trustworthy! Available 24/7! Caring!

I called the geeks on my new Hisense TV (since then, returned) to figure out a volume control problem. The first tech just said I should bring it in--no attempt to troubleshoot. The second tech spent a long time with me trying various things, and theorizing about what the cause could be; I appreciated that, even though we were ultimately unable to solve the problem and I had to return the TV.

I usually go both ways on insurance type plans, but Best Buy Geek Squad is worth every penny. My tv needed replacement within the time and they literally put the purchase price on a gift card for me to buy the new tv I wanted. A+ for customer service.

Geek Squad provided great service, answered all my questions, and suggested a replacement tv.

I love have protection on my products I always end up using it bc I’m just a silly little girl. 10/10 recommend

I bought this TV yesterday. Unable to mount the stands to the TV either the screws were to long are the mounting holes are to short.

En buenas condiciones perfecto. Sin ninguna rasguños

Bought it because the sales person assured me the tv will die before the 5 years are up.

The Geek Squad has been there for every and any problem I have had with any purchase from Best Buy. It is easy to make an appointment with them and they always meet the scheduled time.

Go geek squad 5 years protection is the best thing to have when you purchase something that you really love geek squad keep doing your thing I give you all five stars

Set up was easy. Sound is great. Picture is really nice. Upgraded from 55' to 65' and my games lol fabulous on it.

I bought the 2020 LG GX OLED and was a little concerned about any possible burn in, and with the 5 year geek squad protection available i will get a new tv if this happens so it was well worth the extra expense.

The staff were very friendly and very knowledgeable and werent pushy for sales.