Customer Ratings & Reviews

Have not used as of now so no opinion, but nice feature to have

It is worth buying the extended warranty. Several times it has paid off by replacing an item.

I haven’t had to use the service yet, and only felt I needed it due to the nature of OLED screens. Hopefully if the time comes I need to use it, there won’t be any additional problems.

I always recommend the Best Buy warranty - it saved us a ton of money

Well .. now I have u big tv .. I hope never have to use squad service.. but .. if something happens.. they will take care

Representative was courteous and thorough and very knowledgeable.

Figures out to be $10 a year, well worth it.As my other tv lasted 4 1/2 years.

The agents came out to my house and diagnosed the tv within a minute. Very quick and easy process.

I purchased my 5 year extended warranty for a Sony 43" TV. The MFGR warranty was for one year (as which they never falter in the first year) and I admit I am skeptical about purchasing additional warranties in general. The "hook" was that if they can't fix it within a reasonable period of time - or I experience the same issue after a repair, BB will replace my set with a new, comparable model. With technology progressing at the current rate and considering the way models change, I figure I'll get twice the performance in a new (replacement) set at about the two year mark - depending on the quality of the product (do your research). Even if it lasts the duration of the extended warranty period, I have the comfort of not having the worry of a set failure for what I consider a very reasonable cost. It's the "you can pay me now, or pay me later" mentality. Just insurance, that's all.

Customer service helped me replace my tv with ease,I will definitely get their services in the future!

my tv was 40 days old and the hdmi ports burned out , made a call and got a repair person out the next week

We have always purchased coverage on electronics with Best Buy!! Always a great investment if something goes wrong!!

I always try to buy the insurance plan because you never know when you hide them.Will break down and the geek squad works for me

A large purchase like our new tv was even better know that if a problem occurs Geek Squad will be there to take care of it for us. You can’t put a price on security and piece of mind.

Excellent coverage and extremely easy claims process.

Very happy to have support and coverage for a new purchase

I am disabled and in a wheelchair, I purchased a 50 inch TV and almost 2 years ago and I thought that if I had an issue with it, but when I called about it they said that due to the size I qualified for in home service. The rep who came was very nice and helpful and answered all of my questions too. I plan to renew my extended warranty with Best Buy and I am happy that Best Buy now keeps a record of all of my purchases so I don't have to keep track of a faded receipt to make a claim on my extended warranty. I also got one for my sound bar and because they didn't have that particular type they said that they they will give me the next upgraded version of what I had.

I hav conected my device for myself it s almost one year since i got it, it's great,,......

Almost 2 years ago, I purchased a 65" Sharp Roku TV from Best Buy. I'd never purchased an extended warranty before, but this time I did and now I'm glad. About a month before the warranty expired, pale streaks started showing up on my screen. I called Best Buy and they sent a technician out. The panel was going bad and they couldn't get a replacement, nor was the TV still offered. The technician gave me paperwork and told me to take it to my local store. Sure enough, they took care of me! I picked a new TV, paid just the difference in cost from the original, and a week later the new TV was delivered and the old one taken away. And yes, I bought the extended warranty for the new one.

We purchased this extended warranty because of a past experience. We purchased a Sony DLP set in 2007 from Best Buy and took the extended warranty. One week before the extension expired they had to replace the entire video engine. The parts alone were $1,500 and I don't recall the labor but it wasn't inexpensive. We were covered (I don't recall if there was a small service fee or not) and saved 6 to 8 times more than the cost of the warranty. Some say if nothing goes wrong in the first 90 days with electronics nothing will go wrong for many years. Well that's true in many cases and in other cases such as ours we have seen it's not true. You can look at this as insurance and weigh the annual cost of the warranty against the risk that nothing will go wrong. However, consider the fact that when something goes wrong with high tech electronics, especially in large sets, repairs can be rather expensive. It's a personal decision and also depends on whether you have the money or desire to pay up front. It worked for us in the past at least.