Customer Ratings & Reviews

Great picture and great value! Would highly recommend it!

Great service, it was fast and easy. In and our service. Everything was explained to me.

The agent set up my TV and downloaded all apps for me!

We purchased this extended warranty because of a past experience. We purchased a Sony DLP set in 2007 from Best Buy and took the extended warranty. One week before the extension expired they had to replace the entire video engine. The parts alone were $1,500 and I don't recall the labor but it wasn't inexpensive. We were covered (I don't recall if there was a small service fee or not) and saved 6 to 8 times more than the cost of the warranty. Some say if nothing goes wrong in the first 90 days with electronics nothing will go wrong for many years. Well that's true in many cases and in other cases such as ours we have seen it's not true. You can look at this as insurance and weigh the annual cost of the warranty against the risk that nothing will go wrong. However, consider the fact that when something goes wrong with high tech electronics, especially in large sets, repairs can be rather expensive. It's a personal decision and also depends on whether you have the money or desire to pay up front. It worked for us in the past at least.

Agents lead me to the right product for what I needed

My computer got hacked I took to the geek squad they solve the problem now I have a peace of mind knowing they have my back

A week prior to getting the protection i was offered it at the time of purchase and i got an extremely cheap open box 4k sony tv and the price of it brand new was $2500, the open box item i was buying was $700 and at the time our purchase they wanted to charge me the protection of a $2500 tv which came out to $550 for 5 years protection, so i went in a week later and a young man helped me get it figured out and I got the protection for the price that I had actually paid for and I was very very satisfied!!!!

I bought this extended warranty for a tv that I purchsed for my father. Good piece of mind knowing that he has a 5 year warranty instead of one year that the manufacturer gives you.

Great customer service support I would recommend it

Had a large TV that started to fade after 4 years, Geek Squad service replaced it and helped with new install, and guidance and help. Ryan and Dimitri were awesome. great job easy to deal with. Took a week to call, get an appointment to come to the house, assess, replace and correct problem. Really fast turnaround. So glad i got the coverage!

Very professional and knowledgeable On time Highly recommend

I purchased a Geek Squad 5 year protection for my new LG 65 inch Oled TV C4. Best buy is the only company i found that will cover burn in for an OLED TV.

Very nice to know that we have like an insurance to make sure everything keeps working for at least two years !!!

No issues with their service. So far I have had no issues.

best in store warranty! if you have an issue during its time, you get store credit

It’s a protection plan, I mean what can you really say?

The technicians are the best. they are very courteous, informative, and professional.

5 year protection plan was affordable and gives you a extra layer of assistance if something goes wrong with your purchase.

This comes in handy when your trusty electronics decide to break down.

Good protection for low price. Real piece of mind.