Customer Ratings & Reviews

I bought another tv with out this and waste my money. This is rhe best you can do.

Things do break and when they do it costs money to fix it, Except when you buy a Extended Warranty.

The Geek Squad was helpful. Sometimes there are long wait times and that would be my only concern.

I always bought the protection to all the items I bought it’s the best!!

Thanks Best Buy protection plan is very important to have on appliances.

Is really good protection plan. They have good price and good protection

Every time I have used the protection program it has worked great. Sometimes it feels overpriced but when needed it’s great.

Love having these services, its a “just in case” to have

I purchased with my LG CX. It cover burn-in so it was a must buy.

Please do yourself a favor buy this warranty. Its the best in the industry.

Me like protection. Prescription is good. Protection is equally guilty

Great as needed glad that I haven’t had to use the service

Great as needed glad that I haven’t had to use the service

hopefully will be honored, luckily no issues to this point

Geek squad is effective and reasonably priced. Always available.

Geek Squad is always helpful and very professional. Keep it up, folks!

Great service highly recommended cant go wrong with this product

I recommend this for every product bought from Best Buy

Had to use my warranty three times for my 4K Vizio TV. I'm very cautious and careful with my things especially if they're expensive. So it angered me to see that the Geek Squad techs scratched up the back panel of my TV near the screw holes. Forgave that since it's the back of the TV. Whatever. Then I needed another repair for a flickering issue. The agent and tech sent for diagnosis and repair this time where great and careful. But when I needed a third repair, the agent sent for diagnosis HIT my TV to "check for loose cables". He struck it three times on the top of the TV. Probably became angry after I told him I wanted a TV replacement cuz the second agent said I would qualify if I needed a third repair. Told him to leave my house. He said he would call back later to see if a TV replacement was approved. Never called and come to find out he set up an appointment for repair without informing me and the number I called the guy told me no TV would be replaced. Spent hours trying to place a complaint on this guy named ARBEN and it was a hassle on itself. Then the appointment he set up was impossible to cancel. They never came but to this day I get reminders through email to reschedule my appointment which I'm not going to. From now on I'm not buying any warranties unless I'm guaranteed a replacement instead of repair. Bought an Xbox One X a few weeks ago and rejected a warranty. Now if something breaks, I'd rather buy new than deal with the headache Geek Squad provides.

Great service and help,very courteous and knowledgeable