Customer Ratings & Reviews

This is an EXCELLENT service is good to have you never know when you going to need it

I'm glad to have purchased this agreement for my TV. The tech that assistsed me was knowledgeable, friendly and explained everything to me before leaving.

Geek Squad Protection is a must for OLED TVs. I purchased the 5-year plan for a great price. I feel at ease knowing I’ll have Geek Squad coverage for the next 5 years in case anything goes wrong with my TV.

Often and I add geek squad protection to my products. It does add another layer of comfort, knowing that I’m protected for additional length of time. Thank you Best Buy for offering this.

I have never had to use this purchase plan but it is a just when buying items in case a need arises. What an exceptional way to protect a purchase and feel at ease.

I purchased the five-year protection plan on our old TV 4 1/2 years ago. With only six months left on the plan, the old TV started losing its connection to the internet and the menus began malfunctioning and didn't respond as intended. After attempting to repair the old TV without success, Geek Squad honored the plan and refunded every dime of the purchase price and also the plan price. How do you beat that? No wonder their Number ONE in customer service and support! Needless to say, I bought a new TV with a new five-years plan.

Customer service has been nothing but the best! They have been quick and helped by answering all of my questions.

They did a wonderful job setting up my TV. Thank you, Geek Squad,!

TV was delivered and placed exactly where I wanted it. Answered all my questions. Very quick and effecient.

New tv for family but it need more big size tv morw 72 should it next time thank you enjoy my new account with Best Buy

Great coverage for big appliances, its a must when you want to be protected

The Squad installed my GE washer and dryer. It wasn’t easy. The configuration we had in mind was ok and would have worked but suggestions from the installation crew changed my mind. My wife was incredibly pleased with the change! They earned me some wife points. Lol. Now I am having them return and install pedestals under each!

I have not needed the geek squad for this purchase and hopefully I wont but i have in the past and it was helpful.

Excellent service!Ive been buying this service well over a decade and its never failed me,always right on time.Recommendee:Well worth it

I had purchased a new computer and the GEEK SQUAD help me set up my new computer and transfer all my old info and stuff from the old computer (which was completely dead) to my new computer. They answer all my questions. I have had to call them a couple of times and they walked me through my problems. I would have been lost without them.

1st Hisense TV so really felt it was the best thing to do with a 2 yr additional warranty. + the price was very fair

I always purchase this service when i purchase large items. Usually, i do not need the service, but when electronics fail this service is worth every penny.

Four years into the plan our 65" TV was having issues. The part was going to cost more than replacing the tv so we were given the option of a replacement or store credit for the amount we paid four years ago. We also had the option of buying a new protection plan for the new tv. Geek Squad phone support was very easy to work with getting this set up. We'd definitely recommend this!

Service's great staff was very helpful and informative.

If you can’t afford buying another device if it broke, you could get this. Don’t blame a toddler for something you could have prevented!!!!