Customer Ratings & Reviews

if you own any electronics this is a must have with all electronic purchases.

if you spend on a new smart tv SUHD you better get the 2 year squad protection you never know what's goin to go wrong. better to be on the safe side.

Thank you for the advice on getting the 5 yr warranty

Great protection for your gadgets. I love it. Buy it.

I usually don't buy the protection but decided to try it. Hope I never need it.

Very nice I recommend it to anyone It’s a good buy

Excellet service!!!! Thanks best buy, the best service

Haven’t had a chance to use it as of yet . Thank good . But would much rather have it and not need it .

Always need the extra protection on these newer tvs

Always need the extra protection on these newer tvs

Best Protectron program on the market .............

I love this service................................

The geek squad agent mounted it and did a fine job.

They always take care of any issues we have ever had.

Recommend purchase. Great coverage and staff very nice.

Always buy the protection plan. So worth the money

Excellent service and experience, definitely a yes

Good to have when your devices go wrong. Thank God I haven’t had to use it yet!

Too big of a tv to return to store have them fix so definitely worth having warranty on it.

It is sad that after 10 years, The Geek Squad is no longer what it used to be. I used to love working with them. Now there are massive hold times- they warned me over and over there were 2-3 hour waits. It was almost as if they did not want to assist and were hoping to scare me away. When they finally connected to remote into my computer, they failed to resolve the issues not only once, but twice. The agent had me sitting at my computer for 2 hours to assist then told me he needed to check something and would be right back. He never came back after two more hours I finally disconnected and tried a new agent with zero results. I waited that long because they repeated over and over the hold times were long and I was afraid of losing my spot! It appears all the agents are from a foreign country and did not really understand what I was saying in our chats. It would be nice to have agents who speak English as their first language in order to serve the clients better. I have now contracted with a locally based IT support company who fixed my issues in about 45 minutes.