Customer Ratings & Reviews

Service was outstanding. Got a Rep on the phone 1st thing on a Sunday morning. Was off the phone within 10 mins and had a replacement product on its way & scheduled before we hung up. Bravo Best Buy!

The children mounted my television it’s so easy to do

Essential purchase for high end electronics. A MUST buy.

NA did not use Geek Squad this time around. Sorry.

Awesome extended TWO Year warranty. Love the Geek Squad warranties. Because typically if something goes wrong during the warranty BestBuy will just swap it for a new unit versus wasting time waiting for a repair! Well worth the warranty for peace of mind!

We've only had our TV for a little over a month, but I feel so much better knowing that I have this service, just in case anything happens. Thank you, GEEK SQUAD!!!

Hope not to use it, but its good to know it is there.

Best warranty for electronics! Feel much safer with the Geeksquad.

Really good coverage for the price. Have had to use this before and worked well.

Always a needed purchase. Just in case. I love the Geek Squad!

No review nothing to say pleasure dont as me ha my use the stevice

After we finally reached the Geek Squad, things went well. We couldn't reach them by phone, but finally did online. Despite spending a long time in our home trying, they couldn't fix our 65" Samsung TV. We had lost the right side of the picture. When they left, we had no picture at all. We had purchased the 5 year service agreement and lost the picture after 2.5 years. it was replaced with a comparable TV, but we were upset that we had to buy a new service agreement, with no credit left for 2.5 years, & that was $170!

I had no problem mounting and connecting this tv to the internet. Has the best picture of any 4k tv that I have purchased! The price was very reasonable.

I typically choose Geek Squad Protection over the manufacture's extended warranty since Geek Squad is easy to reach and has been very responsive for the other items I've covered this way.

If you can afford the 5 year Plan on a TV, I highly recommend it. We had purchased a high end SONY a number of years ago. The screen failed approximately 4.5 years into a 5 year contract. Since Best Buy/Geek Squad could not replace the part needed since it was no longer available, we received full reimbursement for the SONY which basically paid for a new TV.

Having the geek squad one click or call away is very reassuring!

I got the 2 year plan when I bought my tv. Hope I never have to use it, but it's there if I need it.

I experienced a few issues with my five year old 4K LG, and Geek Squad personnel were very diligent about resolving them. The pleasant experience with Geek Squad personnel made the five year Protection Plan on my Sony XR65A95K an easy decision.

Great people and great help they answered all my questions right away

It's always a good idea to have your electronics insured