Customer Ratings & Reviews

Trust the Geek Squad, they are real people that you can go speak with if you have questions or problems.

I haven’t had any problems with it yet! I only wish that the sound quality was better.

The phone geek squad team was very helpful! Tried trouble shooting and determined that the t.v. was not repairable.

Awesome protection plan. Worth spending the extra money if expecting to keep the tv long term.

I purchased the warranty for my last Sony TV and was handled professionally to get me up and enjoying my new Sony A80L television.

The Geek Squad is worth every penny! It is always there to help out with the ever-changing cyber world. Always pleasant, patient and efficient. They take the worry out of dealing with technology! Glad they have my back!

Great buy! I've used it twice already to troubleshoot problems with my computer since I purchased it. It turned out to be my hard drive and got free repairs, only having to buy the hardware. They were able to retrieve all of my data and transfer it to the new drive.

Geek squad service are too good from best buy I recommend to everyone.

Really good product, bought for my brothers room and he loves it!

The agents are good people who are professional and good at their job.

Love my Geek Squad protection. I've already used it twice for my computer I previously purchased. I have no worries if something goes wrong, I just call them, they reassure me they can fix, I make an appointment and that's it. I've been very satisfied.

The replacement plans with Best Buy are great. If anything happens you just bring the item back and get a gift card to repurchase or you can purchase something else.

I would not buy any electronics without the Geed Squad service protection. It has been proven to be a great value for years!

It's worth having and I recommend it to anyone that's thinking about it!

I haven't had to use it yet, but I trust it, because Geek Squad has been around for a long time.

I just purchased this warranty and so far I haven't had to use it (thank goodness)! In the past, I have had this warranty and this warranty does far exceeds my expectations and Best Buy stand by their warranty 100%.

Good for if I need it, but a bit disappointing from their other coverage plans. Most of their other protection plans include accidental damage so if you bump into it or your pets run wild or something happens to it, they'll replace the item. But unsurprisingly as items get more expensive, they drop that option in their protection plans such as this one. I just hope if anything happens to the actual product itself that is a result of regular use, it's actually covered in this plan.

I haven't use my warranty yet and hopefully i don't have to.

I have not had to actually take advantage of this service. But I hope to have no issues when the need arises. I read prior reviews before my purchase which stated they were given a hard time because they didn't have the original packaging. So because of that warning I have stored my packing away along with my original receipt. You can never be too careful....

having a geek squad protection plan is always worth it. they always help