Customer Ratings & Reviews

Rep was very knowledgeable and professional and explained step by step of the coverage and benefits of the protection plan. Gives me that peace of mind.

the agents were very helpful with my device. it’s nice knowing they’re always accessible to be there for me when needed!

I typically don't buy extended warranties; however, because of so many brown outs and power outages, I made sure to get this coverage in addition to a battery back up UPS unit. It is well worth it.

Purchasing a protection plan gives me true peace of mind knowing my purchase if protected should something happen in the future.

i loved how they help me with my tv and had so much respect

I purchased the protection for a TV I bought. I went in the store yesterday spoke with a manager. I made her aware of the situation. She told me the geek squad protection covers for power surges. I told her a power surge caused the TV and the room to catch on fire. I made her aware the TV was not repairable. She told me to bring the TV in it was covered. I brought the TV in today, spoke with a different manager that made me aware it wasn't covered. He stated the protection does cover for a power surge , but because of the shape the TV is in the can't return it. I am totally disappointed. I drove 30 minutes there wasting my time.

Haven't had to use it but great to know it is there.

WELL WORTH THE PRICE OF SERVICE AND HELP WITH THE GEEK SQUAD....FIX AND OR REPLACE..THATS WHAT IAM TALKING ABOUT

Geak squad performance is amazing and I recommend it

The geeks are great they definitely know their stuff

For the price & knowing they come to you if needed - worth purchasing for peace of mind.

Peace of mind!Another thing less to worry about!!!

I was told that I could buy this online, but after many support chats, in which I was told I could buy it online, I was told that I could not in fact buy it online and had to drive back to the store to buy it. (40 minute drive!) Very annoying that multiple employees and support agents had no idea the C2 had to have it's protection purchased in store.

Great insurance to have and give you peace of mind.

Purchase of additional protection is a definite yes! Best Buy stands behind their protection plan. Worth every $

I had a 5 year plan with them and with 4 months left my tv went. They came on time got the parts all in a week great work

My experience with geek squad plans have good ones.

Can never be too covered. In home service is ideal

Perfect service. Hopefully I won’t have to use it.

Peace of mind. Highly recommended for any purchase as it gives you total peace of mind.