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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30423 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 667 Showing 13,321-13,340 of 30,423 reviews
  • Rated 5 out of 5 stars

    Geek Squad all the way!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best protection plans around. Great customer service!

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We always love to hear about a job well done. It was a pleasure to help you out and we look forward to seeing you again!

  • Rated 1 out of 5 stars

    Worst customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally the worst customer service ever. Delivery and install of TV was set for 9/17 between 10-1. Called at 10:45 to say they weren't coming, but could come 9/22 between 10-1, so took the morning off to be here for install. Then got a text at 1:19AM to day that now my appointment was changed and they'd be here 12-8PM today. Tried calling and person on phone barely spoke English.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had three occasions to use Geek Squad services since buying my Dell Laptop last November - each time the service was expert and timely. I recommend them highly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just in case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is nice to have in case something happens. Would recommend on an expensive product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BUY the protection. I have replaced 3 tv's just months before the GS warranty was to run our.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really recommend this protection plan , they will fix your item!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product good price and easy to use was good offer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Protection beyond the Manufacturer's warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Presumably a valuable protective asset and it will transfer to the next owner when this property is Sold

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get a protection plan thru geek squad , even when there is new coverage. Geek squad will fix it or replace it!! and on large items they will come to you no fee!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yeah yeah

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hella good protection i wouldnt change for anything in the world. Good purchase anybody that dont buy it is cray cray

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Peace of Mind for my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition for my 22 inch Insignia TV. I know that it will be around for 5 years. Great deal at a great price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best service department in any store. The agents at the woodland hills location in California are above and beyond helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad on standby!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents are on standby for 5 years if anything were to go wrong with my tv. Now that’s called product security!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always get geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I spend more than $100 I always get geek squad. The policy is simple and they have never let me down or failed to fix or replace items when necessary.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always they are ready to check and fix if possible, great home visits, always on time in the windows frame given.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t used the warranty yet. Always buy these warranties due to the ease of just returning or exchanging a product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great picture!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and good sound. Getting another one for my room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protect your Stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't used it yet, but it is better to be safe with an investment. $79.99 for five years is a great deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need to be confident about my TV working after the two weeks have passed. Thank you and goodnight

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are buying a new TV you should highly recommend picking up this plan. It covers pretty much anything and you will have piece of mind if something happens.

    I would recommend this to a friend