Customer Ratings & Reviews

my tv was 40 days old and the hdmi ports burned out , made a call and got a repair person out the next week

Pice of Mind having this protection is a comfort, and all is that!

OLED TVs are known to occasionally have risk of burn in, so geek squad protection is always a great idea when the warranty is only a year.

Please listen to the BestBuy sales person when they talk to of this amazing plan, I had at first immediately shut him down and didn’t let him explain, I was wrong and should of been open and heard him out. When I got home and my order had to be changed because of availability and pricing, I found a great deal for Geek squad included in the add on suggestions so I added into the cart to see what it would do. I was in desperate and FAST need of replacing broken down kitchen appliances in a nee to me home because within a year I had no working fridge or oven Holy moly! I saved so much more on installation and haul away then I did on the geek squad plan itself! And 4 months later when my garbage disposal ALSO died, I used the plan to have that delivered and installed! And I still have 7 months left on my plan! Thank you BestBuy for such a great service

This for us is a no brainer. If your making a big investment the piece of mind geek squad gives you is nice. I bought this exact same tv a couple of years ago with no protection true story and after a couple of months the screen broke. That tv is at the town dump. Anything can happen and no it wasn’t the kids. Life happens. Even after the year a line can come down one side then the other and your out of luck. Then you’ll be wishing you got that protection. So take my inexperience as a reviewer and just get that much needed protection. Hope I helped.

Great peace of mind for any high value purchase. Super easy to use through the website or app.

Had to use my extended warranty. Best Buy was very helpful and took care of the problem. They credited the full cost of my old tv to my new tv, Would recommend the extended warranty. It saved me a lot of money. Happy customer.

Very good plans and they stand behind exchanges or returns with no questions asked

Tvs are made to break eventually, whether its the leds, motherboards, wear and tear, etc....devices aren't made to last anymore and they become obsolete eventually. Such is the way now.....I think its always best to get the protection plan.

I bought the coverage for a TV. When the TV wouldn't turn on it was replaced with a new one.

I love to always get a Protection for the years cause you never know what will happen. It’s better to be safe than sorry.

The sales representatives were very helpful and the checkout time was very good and the customer services was good also.

Haven’t had to use it yet but it gives me a peace of mind knowing my product will be taken care of.

Excellent service and warranty for any electronic item bought, Geek Squad always delivers good service.

We have always purchased coverage on electronics with Best Buy!! Always a great investment if something goes wrong!!

With this protection I feel very comfortable with all my kids around the products that I purchased

Never win but i gave it a shot because you never know.

Great warranty protection at a great cost! We bought a 32" inch TV for a raffle.

Well .. now I have u big tv .. I hope never have to use squad service.. but .. if something happens.. they will take care

I normally stay away from the additional protection services on any products I purchase, but this one really saved my butt. I bought a floor model of a large screen high definition TV. Over time, I noticed thick lines on the screen and discoloration. It was most noticeable when there wasn't much action on the screen and if large areas pf solid colors were displayed. As it turned out, the LED screen was showing remnants of the demo mode screens that would run constantly in the store. The protection plan allowed me to get %100 of my purchase price back, providing it was spent at Best Buy. I ended up getting a new 55" TV.