Customer Ratings & Reviews

i bought my 70inch Samsung TV from best buy over a year ago with 5yrs geek squad protection. The TV has an audio problem and after speaking with geek squad associate and unsuccessful trouble shooting, i was told a tech will be sent to my house. i was given an appointment date of over a week. i explained that i have 5 kids at home and the waiting period was too long. The associate told me that was the earliest time he could get. i told him, if i have to wait that long, he should make sure everything would be set and the TV will be fixed on the appointment. If it cannot be fixed that date, the who have to replace the TV as my kids will not be able to wait again. On the appointment day, the tech guy came and told me that the wrong part was ordered. I needed a speaker and a panel was ordered. He would need to order the speakers and i would have to wait for another 8days to get the TV fixed. This is after i had already waited for 9 days. I told the tech i could not wait and i would prefer a replacement. i was told to call the customer service and i did that. The guy i spoke with told me, he would need to get approval from the tech guy to put in a replacement order. He placed me on hold and to call the tech guy. After a while, the call was muted that i was disconnected. the guy did not call me back, even though he had asked for my number at the start of the call. I call again and another person picked the call. She gave the number of their exchange dept and i called the number. The guy that answered the phone was very stereotyped and cold. after explaining to him that i have 5 young kids who are so anxious about the TV and i cannot keep waiting for the repair. His answer was you have to wait. I asked to speak to his supervisor and his answer was, i am the one in charge of compliants but when asked for his name and insisted to whoever he reports to and he was being recorded from my end, then he said, take this case number down and my manager will call you later today. He still did not give me his name, he simply said his name will be indicated in the case number record. The manager was not any better. Her line was your plan is to repair and we are sorry but you have to keep waiting. I told her that her staff ordered the wrong parts, and i have the one to bear the pain of their own inefficiency. Her defense was sometimes the panel is the bad one not the speakers. When i said why was it that the 2 parts were not ordered to safe time and the one that was not needed be returned by the technician, since i had already complained of the long wait from the begining? She had no clear response, other than you have to keep waiting. These guys are all just terrible. They seems not to care about what their customer is going through. They are just interested in taking your money and if it take forever for them to fix the TV, you keep waiting. I regret buying the geek squad protection plan. I should have bought the plan from another company or paid for extended manufacturer warranty. These guys have no empathy and are not reliable. Now i have to start planning to get another TV, because i cannot wait for another 1 week that solution is not guaranteed.

We generally buy the protection for most items. Never really had issues using the plan.

Good deal for the money. Gives you peace of mind to be protected

5 Year protection. Peace of mind. Love this. Thank You.

Nice service. They usually take over control of computer and fix the problem.

We bought a new Sony XBR and definitely needed this for the peace of mind,

Service came with purchase. Hope to not have to use it but glad to have it :).

I actually upgraded this to a five year geek squad protection plan

Never have anything bad to say about Best Buy - they are the best!

Really good always get insurance for appliances and electronics

I love getting geek squad protection with all my electronics from best buy stores

I haven't had to use this yet, but having the protection plan gives me peace of mind.

Geek squad protection you can never go wrong with protection on a big-ticket item

Super quick taking the necessary Covid-19 precautions. Friendly and knowledgeable.

Good TV not bad for a mid range 4K style TV The best thing about this TV is the android operating system

Cant beat no questions asked extended warranty. Especially with high dollar items.

Hopefully wont have to use it - decent price for the years especially with the re-up after it ends for apparently half price.

Was recommended to purchase extended warranty. I hope I will never have to use it.

Geek squad is always good to have on purchases. Mistake is not getting it

I feel comfortable and protected everytime I buy proctection from Best Buy..