Customer Ratings & Reviews

Wow, couldn’t have had any better Cuatomer Service! They were very knowledgeable and gave me all the information I needed before making a great purchase!

Fast and easy and on time gʻgggggggggggggggggggggggg

Geek Squad has been great! after 4 years with no trouble, they came out 3 times and finally replaced my TV. No complaints!

Several times in recent weeks when I purchased my merchandise I make sure I get the geek squad I've been with Best buy for over 13 years and geek squad does a excellent job when it comes down to taking care of customers merchandise so if you don't have that warranty make sure you get that warranty because geek squad will take care of you

TV failed after 2 years (hdmi ports not working anymore). Luckily I had the geek squad warranty on it and was able to exchange it for an upgraded model. Can’t go without putting the warranty on my electronics for sure. I wish they had it for apple items as well, but I get it.

The five year warranty seemed like a good choice when purchasing my first Insignia brand TV. I had previously always purchased a major national brad and wanted a bit of peace of mind. I have not yet needed the warranty after just a few months but that is all going.

Coooolllllllllllllllllllllllllllllllllllllllllllll!

I've only had to use the geek squad a couple of times. And each time they we very helpful.

The agent was amazing. He really got everything taken care of, the part that was to be installed was not the problem. He got it worked out. Got a new TV. They brought it to my house because it was over 42". And took the old one. Glad I paid for the warranty. Was worth it for sure

They were fast professional and courteous and explained everything to me.

Invested in a TV protection plan! Well worth just in case!

Geek squad lives up to its warranty good value. geeks forever

I love the geek squad protection if there’s ever any issues you bring it they fix it or replace it

Agents did great with assisting me with my television. Outstanding geek squad definitely the greatest team! The welcomed me!

They always give great customer service. Always greet you with a smile n work hard on getting thing fixed

Great price for the tv shows very good and the girl in store was very helpful

Geek squad arrived on time, did a wonderful install on our 65" screen, wall mounted, with sound bar, providing explainations as they proceeded.

It's a must buy when I purchase any TV. If anything goes wrong best buy will either fix the item or any issues associated with the TV. Insurance gives me peace of mind that I am covered for any cracks, TV damage, power source damage if TV will not start, anything really.. It saves me from worrying.

They are working properly and good service garantee

It's insurance. Something you gamble on, not knowing and hoping you will ever need it. But if you do, my TV is covered completely for five years!