Customer Ratings & Reviews

always there when we need them- I can walk in or call for remote help - thank you

I've used Geek Squad before on other purchases and it comes in handy. I just don't like the fact that the TV come with one year warranty, so as soon as you purchase The Geek Squad protection, the protection cards immediately, so I basically only got one year protection. Not not a good idea in my book. It should kick in once my one year warranty is over that came with the TV, so I thought.

I've had nothing but positive experiences with Geek Squad, particularly with their friendly and informed experts who promptly fix problems and offer outstanding customer service. I'm glad I registered my product for more protection. Happy customer!

Good price for the time and coverage. Peace of mind for a small amount. Best Buy has the best coverage!

I had my tv go out and was upgraded to a larger tv. Very happy with how easy it was to complete the switch. Very helpful when I called.

[Employee of bestbuy] geek squad makes it easy and i always love hoe efficient and fast they do the tech

The agents set up my tv and soundbar. They put in it's proper place and made sure it was working.

Hope to never have to use it. Definitely gives a sense of security if anything happens to the tv.

extremely helpful and informative, helped me with my cracked phone screen the same day!

I always find best buy delivery and product up to standard with no problem with whatever i buy,they are there name best buy

You guys should use this service on every big purchase . It is reliable and easy to use.

my tv is broken. I got right through to someone and got an appointment. very easy and I didnt have to do much. hope the repair or replace is this seamless.

I always try to get the protection plan for all my important devices. Last time I use customer service was very nice.

Havnt had to use it but if I need them it’s there and worth every penny have alot of new devices and spent alot of $$$$ so got the best squid in the game backing me the GEEKs!!!

must have in case of need. Good value for warranty

This is good service to have in case of an emergency.

Excellent protection plan. I usually don't purchase extra protection plans. Since this purchase was an open box, I was mainly concerned with the remote having many sctatches on the solar charging panel of the remote. A new remote cost more than the protection plan. I am very pleased with Geek Squad coverage.

A 5 year protection for the nowadays crappy quality is a wise decision in my opinion

Purchased for a new Sony TV. Why? My view is the technology has advanced far enough for "fixed location" electronic items, especially TV/Video displays that the manufacturers should include at least 5 year warranty other than accidental damage. They don't. Best Buy through the Geek Squad gives you what manufactures should; extended warranty. Knowing I'm covered for failure of the product and don't have to lug it back to the store is "sleep insurance." Haven't had to use it on the Sony, but a laptop I bought, we south on me under the Geek Squad warranty and the replacement was no hassle. Even got a slightly newer model of the same product (Lenovo) as my model wasn't available. No hassle. I know some have complained about Geek Squad service, but my view is it's a local issue, not one of the program, and I've never had an issue with level of service with my chosen store (I have 3 I can get to in about the same time).

You absolutely cannot beat a Best Buy protection plan for televisions! Especially for OLED TV's due to burn-in being covered unlike most protection plans elsewhere. I have personal experiences in which I have had 2 different LG OLED TV's that have been replaced, like for like (with one being upgraded from CX to G3!) due to accumulated dead pixels clusters. Techs came out, diagnosed and TV replaced (even wall mounted again for no charge!) in less than 2 weeks with me of course purchasing new protection plans for both! Best protection plan in the business!