Customer Ratings & Reviews

I purchased the five year geek squad plan. Lo and behold my expensive $2000 Sony TV decided to not work one day. Called up the geek squad and they arranged to have it fixed. No hassle no extra cost. The only thing I had to do was make a phone call. Best Buy and geek squad took care of everything. I purchased a second television from Best Buy also purchased a geek squad plan for five years. It a peace of mind that your television is going to be taken care of. “One call that’s all” LOL

If you can’t afford buying another device if it broke, you could get this. Don’t blame a toddler for something you could have prevented!!!!

I always purchase this service when i purchase large items. Usually, i do not need the service, but when electronics fail this service is worth every penny.

I purchased the five-year protection plan on our old TV 4 1/2 years ago. With only six months left on the plan, the old TV started losing its connection to the internet and the menus began malfunctioning and didn't respond as intended. After attempting to repair the old TV without success, Geek Squad honored the plan and refunded every dime of the purchase price and also the plan price. How do you beat that? No wonder their Number ONE in customer service and support! Needless to say, I bought a new TV with a new five-years plan.

Great service, protection is always a good idea. And most TV’s and appliances should work for minimum five years and this helps ensure it does so.

Especially in the world of electronics, this protection is the best insurance...

The Squad installed my GE washer and dryer. It wasn’t easy. The configuration we had in mind was ok and would have worked but suggestions from the installation crew changed my mind. My wife was incredibly pleased with the change! They earned me some wife points. Lol. Now I am having them return and install pedestals under each!

It seems like whenever I finally need to use GeekSquad for something important.. they are unable to assist. A little frustrating, I don't pay for extra protection because doesn't seem worth it to me

The LG tv is excellent love the beautiful picture . And the Geek Squad they are amazing always answering my questions and always willing to help.

I had purchased a new computer and the GEEK SQUAD help me set up my new computer and transfer all my old info and stuff from the old computer (which was completely dead) to my new computer. They answer all my questions. I have had to call them a couple of times and they walked me through my problems. I would have been lost without them.

Great service to add to any purchased item. Service with a smile and limited questions. Ask. Best Buy stand behind their products.

The geek squad are amazing. They know their stuff and they are very helpful

he did really good mounting my tv and taking the old one down

It's always good to be able to call someone in when things go wrong. The last time I had a TV just break with seemingly no fix, the technician spent almost a week trying to fix it before I was provided with a replacement. I have always purchased coverage any time I buy a TV from best buy because of that.

I truly recommend this protection I always like to buy extra protection for the items that I buy , if you want to be with no worries just get the protection plan.

Love this product. It works great in its location. It he ease of use is wonderful.

I have not had to use it thankfully so hard to rate but the price was good

Protection for any expensive device is worth it period. Dont over think it.

Four years into the plan our 65" TV was having issues. The part was going to cost more than replacing the tv so we were given the option of a replacement or store credit for the amount we paid four years ago. We also had the option of buying a new protection plan for the new tv. Geek Squad phone support was very easy to work with getting this set up. We'd definitely recommend this!

Havent used it yet but im sure its great by the sounds of it