Customer Ratings & Reviews

The warranty better never get used but if it does these ninjas better have my back

Agents had to come several times to fix a Samsung tv after factory warranty had expired. Samsung kept sending defective parts so my agent was able to expedite an exchange for me. Leonard was an absolute riot that is nonstop comedy. Very Robin Williams-like, but also very professional when he needed to be. Leonard is awesome and a great asset to Best Buy!

Definitely buy the product warranty. My father had the insurance on his tv, and after owning the tv for just over 4 years, the picture started to show grey lines in the picture. The tv couldn’t be fixed. Because he had the insurance, Best Buy issued a credit for the tv and we used it to buy a bigger and better tv for just a few dollars out of pocket! Buy the insurance!!

The agents mounted my TV, it was done very efficiently and well placed. They were professional and answered all my questions. Even gave me a few suggestions, appreciate their time and tips.

Top tier service,top tier coverage!Must Own!ive been getting this well over a decade,and will continue until ive passed!

Seems to be a great service but forewarning, you must pay separate for each item you want covered.

This has helped to get answers to all of my queries and give peace of mind that my TV is protected for the next 5 years (a typical life for a product like that). Bets part of this is that if my TV breaks / has any issues then Best Buy Geek Squad Total Tech Support will fix it and if they can't then either they will replace the TV at no extra cost or if the current TV model is no more available then I get the price of my TV back to buy another TV.

Geek squad service is Amazing I never use to buy these protection plans but when I started buying more expensive TVs/Soundbars I decided to pay for the protection if Anything breaks or needs to be replaced it’s free of charge geek squad is A must have

I was very happy with the expertise the two geek squad members who installed my Sony tv and removal of my old set

The Geek Squad Crew arrived on time. The were very considerate of our home. The wore shoe coverings. When they were finished they cleaned all the dust from hole drilling. Their installation of the TV quick, accurate and professional. After all the physical work was done, they spent almost 30 minutes showing and teaching my family how to use the new remote. They also showed the family all the new available features built into this TV.

Great and i love to order for more and sinceipouiyutyrtdfyguhjk;lkljkhjghf

Glad to have the option for support if anything breaks on this product.

The agents brought it in but I didn’t have them mount it

Love the Geek Squad!!-Always Professional and Friendly and very knowledgeable!!-They did an amazing job for me!!

Very affordable accidental insurance for the tv I purchased.

This a great product. I have had it for years now and cannot complain at all. Highly recommended.

I Love Thos Geeks So Much it seriously hurts. I offer a tip they say No. They dont use me like some people. The geeks are my true friends and if I ever get married I will invite the geeks to st up my wedding and stay for hourdeverve hour then grab entrées to go after there done setting up the DJ Table and TV / Ice Display.

Tv arrived ahead of time with fast and friendly service. It's not a surprise, it's the reason I continue to shop with Best Buy.

And he's always a good thing to purchase the protection plan.

You cannot go wrong with having peace of mind that if anything goes wrong with your product that it will be fixed or replaced. I have not had to use Geek Squad as of yet and hopefully I never will. One thing I did hear about the Geek Squad Protection is that replacement value of purchase goes down every year. For example if i purchased a $1000 tv and a 5 year warranty and after 3 years I start having problem and they cannot fix it and have to replace it. I will only get a credit of $400 towards a new Tv. I don't know how true that is but I did hear that from a BB employee.