Customer Ratings & Reviews

Great service all the time. Whether you are in the store or have questions on the phone!

We recently had an issue with a 55 inch TV that was not working properly. After two attempts were made to diagnose the problem and find a solution it was determined that the warranty would be used to replace the faulty unit. It took less than 10 days to find a replacement, have it delivered and remove the old TV.

Anytime I purchase anything over $500 I always purchase the extra protection plan. This way I know if something happens to my tv in that 5 year duration. Everything is covered as far as replacement parts, labor etc....

Worth it! Comes in handy when you least expect it, got a new TV last time I used it. TV stopped working after I moved to a different home. Geek Sqaud guys stopped by and replaced my TV with a new upgraded Samsung.

Fortunately i haven't had to use it on my latest purchase but i have needed it on other purchases and was completely satisfied with the way it was handled and the results It's a Must have for electronic purchases for me

All I can say is buy the plan even if you think it is not needed..Best Buy protection stands behind its warranty and they are super easy to work with. If not for them the tv replacement I had to do after my new Samsung tv went out I would cost a lot more than what was spent on the protection plan.

Added peace of mind! Can't go wrong with the extra warranty.

Honestly can’t go wrong with the Protecrion Plan and the Geek Squad!

This is one of the Absolute BEST TVs that I have ever owned and the amount of free channels from Samsung show me that I do not need cable TV and that my Apps like Prime, YouTube, etc. The sound and picture clarity of this Samsung is wonderful and the only thing that I could say is that if they added a built-in sound bar option would be amazing.

What's there to say about Geek Squad?! It's a great service for a great price. I wouldn't be without them.

The Geek Squad service it well worth the price and I would purchase it again in a heartbeat!

I bought this for insurance for my 98” television. It is a little pricey but the coverage is good and it would pay for itself with one call.

Love this Tv. Has a crisp clear screen! Perfect for viewing sports!

Did not need a full service install, but prompt and curtious service on time and they called ahead. Good service.

Always great to have some protection and help in case anythign happens. Geek Squad are a massive help.

The agents hooked up the TV and explained everything to us from turning it on to turning on Prime Video. These guys were very knowledgeable, smart, and especially patient with us and took their time to install the tv and were very neat and cleaned up after themselves including taking the box/trash with them. All I had to do was to sit down and enjoy my new TV.

So happy I purchased this but I don’t think I’ll need it

Highly recommend to get with purchases. My TV started to show bright spots on the edge after nearly 2 years. Made a call. They sent someone out. Determined the tv needed to be exchanged. Since my tv is still usable I was able get a gift card for the full amount I paid on my tv and keep my tv. They went above and beyond.

You should always buy the geek squad service when purchasing a device over the 150 dollar range.

Haven’t had to use it but glad to have it in case we should need it !