Customer Ratings & Reviews

The service is good and they are very professional.

I’ve been using geek squad for all my purchases for the past 4yrs and it’s amazing the coverage you get at Best Buy with this plan take it form someone who really doesn’t purchase coverage for her items because there’s always a catch with all other companies but Geek Squad is amazing truly recommendable.

Always purchase the protection. It’s quick an efficient

Haven't had to use this and hope we don't have to, but it's there if we should need it. Gives peace of mind!

I love this tv..Picture quality is beautiful. The sound is wonderful

Great product !! Hope I never have to use it, but good to have.

Guys helped me bring it in and offered to mount but I already had a guy for that. TV is awsome

Friendly and great job done corner of the TV perfect in the living room great view for everybody

The crews are very patient and nice. Though it took some time to get all issue resolved, I am very happy that Geek Squad provide protection to my TV purchase and offered the best outcome

If you intend to purchase anything of significance then you ought to seriously consider adding extra service and protection. Geek squad will not repair or replace anything that has malfunctioned or been damaged but also provide technical support for you by answering any questions you may have and assisting with any installation or compatibility issues you may run into. This is a no brainer for me.

TV failed after 2 years (hdmi ports not working anymore). Luckily I had the geek squad warranty on it and was able to exchange it for an upgraded model. Can’t go without putting the warranty on my electronics for sure. I wish they had it for apple items as well, but I get it.

Check out was smooth and service was informative and polite.

The agents are understanding an patient an does excellent work

Glad I bought it, haven’t used it. Hope I don’t need it.

Have had nothing but great experiences with geek squad services from delivery to repairs never any hassle

Most protection plans are a waste of money but this plan is money well spent. After 3 years my OLED tv’s picture went bad and Geek Squad replaced it with a brand new top of the line tv. I am extremely happy and I highly recommend this protection plan to everyone with a high end tv.

Worth it to get for insuring your more expensive purchases. Every time I ever had an issue with one of my electronics geek squad was incredibly helpful and fixed the problem.

I’m confused about the returned note… geek squad guys requested for the exchange of the tv… we end up getting a different tv and paid extra and that’s fine but was told we can’t transfer the protection we paid extra to this new tv… we paid for 5 yrs protection and it’s only over a year and problem arises..

Through the years I have purchased numerous extended warranties. Some I never got to use or test. Of Those that I have had the experience of using, most have been disappointing for several reasons. However, for the added cost, Best Buy's Geek Squad's Protection has never disappointed. In fact, I have had several occasions to have to use the Protection Plan's I have purchased and never been disappointed and in fact, the results have surprised me at how great the coverage is. If you get anything from Best Buy that has a extended Protection Plan, I recommend it whole heartedly!

As electronics get more and more complicated and how susceptible they are to conditions it give me peace of mind. I recently had a 50" TV repaired in home by Geek Squad on the plan. They were quick, efficient, and fixed the issue. Without this plan I would have been out an expensive TV after only 2 years. I don't get this on everything I buy. But I buy it on a lot of electronics. I don't always use it. But without it I would have been out more money than the plans cost me.