Customer Ratings & Reviews

We love the geek squad protection. This is the main reason we shop at Best Buy. We had a problem a few years ago with a tv that we had owned over a year. We took the tv back to our local Best Buy. They looked at it and refunded us the entire amount we had paid for the tv. It took about 40 minutes for the entire process, including waiting in line.

You should always buy the geek squad service when purchasing a device over the 150 dollar range.

Great piece of mind warranty. Parents used before on failed TV no issues what so ever.

I was very glad to get the chance to extend my service to 5 years and the Geek Squad made it easy.

Don't think I'll need it but bought it anyways just in case

I have always used Geek Squad for all my Best Buy purchases, TV's, Laptops and Gaming Systems - I have no complaints and I've always been pleased with their level of service. I recommended Best Buy to my dtr who just purchased a washer/dryer and she asked if the Geek Squad Warranty was worth it and I said absolutely. She subscribed at the time of her purchase.

Always get the geek squad with my electronics. Its paid for itself time and time again

I work on appliances for a living and sell protection agreements every day. So I believe in them whole heartedly. I chose to purchase the protection agreement when I bought my TV for peace of mindand the fact that if it breaks it will be repaired or replaced. And the price was very reasonable compared to other plans.

18 month old Samsung tv stopped working for no reason. Purchased a new tv from Best Buy and got a 5 year warranty. Best Buy offers the geek squad who I was able to call and set up my new tv. Excellent customer service

The TV was in stock and salesman assisted loading in my truck. This was awesome to say the least.

this protection plan is excellent ! from previous experience - with our defective tv which didn't function after the geek squad guys tried to repair it, we were offered replacement of the defective tv or store credit. we chose the store credit. we were able to buy a newer model of the tv (with additional cost, of course).

Service was outstanding. Got a Rep on the phone 1st thing on a Sunday morning. Was off the phone within 10 mins and had a replacement product on its way & scheduled before we hung up. Bravo Best Buy!

That was great and I love the way they treated customers

Just had ro drop off no setup.the delivery people was very helpful wirh service.

The agents took care of my apple care replacement thanks

I love the Best Buy protection plan, which I've used for lower-cost items like hearing aids and smart watches. I hope it works and is just as excellent.

Such great quality! So clear!! I could not be happier the quality when playing games is insane.

Peace of mind with this Geek Squad protection. Would not want to have to pay more for in home repair for time and $$ to ship it somewhere.

Never have bought anything without insurance. You may not think it’s worth it now but accidents do happen from point a to b or the cat or dog we’re playing a bit to hard. Don’t walk out without your insure item.

The Geek Squad service it well worth the price and I would purchase it again in a heartbeat!