Customer Ratings & Reviews

I hope I never need it, but I did buy one. It was not very expensive when I purchased the TV.

Haven’t had to use this yet but nice to know it’s available

Love my TV. Buying last years model and Open Box saved nearly $1,000 from buy this years model!!!!!!

I like getting the Geek Squad Protection because technology today can be intimidating. Having Geek Squad ready to help me solve any problems that come up when I have questions or issues. They are responsive and know right away how to fix the issue.

I absolutely love the Geek Squad Protection service from Best Buy. I never hesitate to purchase it, especially for my television, as it provides me with peace of mind. Just a few months before the expiration date, my TV started showing signs of going bad, and to my surprise, Geek Squad refunded the entire cost of my TV. I had experienced an ongoing issue with it, which I had previously discussed with them, but it only worsened in the last couple of months until the screen completely stopped working. This time around, I opted for a Samsung TV, and it has been a much better experience. The support team was understanding and promptly emailed me a gift card as store credit. I highly recommend Geek Squad Protection for anyone looking to safeguard their valuable electronics.

Very nice tv and good quality. I like everything about it and it's perfect size for myself

Great tv. Only wish it had the blackout screen to only listen to sound while i am sleeping.

these dude rock. Smart swift and profesional. They listen to an "dumb old fat deaf blind guy" and fix my stuff thank fellers

My television died and this warranty bought the newer version of my latest television. You must get the warranty from BB with their products!

I am happy I purchased the Protection plan, gives you peace of mind abd there when you need ir most.

Not had to use them for this purchase yet, which is a good review! I have utilized them in the past and have had positive results.

Purchased a Sony TV in June, along with it I purchased Best Buy's 5 year extended warranty. The set developed a problem in Nov. Called the Geek Squad and described the problem. The knowledgeable representative diagnosed the situation over the phone and explained it was a panel failure that could not be repaired. He emailed me an exchange order to bring to my local BB store. Brought the paperwork to the store and they set up a delivery/pickup date for 2 days later. Had I chosen to bring my set in they would have made the exchange right there in the store. All of this took less than an hour to accomplish. Two days later I had my new TV...WOW! Throughout this process every person I dealt with was extremely courteous and helpful. They even offered to let me apply my original purchase price towards any other TV that they carried. Love my Sony so I told them "no thanks". Purchasing that extended warranty was truly a Best Buy for me.

Give five stars for the warranty but I have not had to use it, yet. Always hear great things about Best Buy warranties.

must have in case of need. Good value for warranty

Geek Squad was very helpful in-store helping me find what I needed. I ended up taking their advice and went with the 65 inch Q750G and I love it!

This geek squad insurance was purchased just in case I had any issues but so far haven’t had any reason to use it

Hope I don’t have to use this but it seemed like a great add on for modern electronics.

This is good service to have in case of an emergency.

Its been a while since I used geek squad, but then again when I needed them THEY WERE THERE and did a great job. Great service, nice people and quick. Couldn't ask for more!

First Fire TV purchased, not disappointed, good video quality, good sound, easy to install and navigate.