Customer Ratings & Reviews

Great service would recommend to anyone looking to buy this tv.

Glad I have it, don’t want to end up without it when something goes wrong

Gotta love havin protection on big purchases! Love it

Always got to have Geek squad protection....comes in hand when you need it

geeks are there when you need them. Phone call away

Greta service. Friendly people who know how to get the job done fast

Piece of mind, well worth the money for 5 year plan

Geek Squad setup and installed my OLed tv and my sound bar system.

extra fast service and extra help with product when I had an issue

Hopefully we’ll never need it but at least there’s help if we need it.

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.

Great good plug safe the way too go thank grest protection

The GeekSquad have saved our bacon a couple times now. 100% recommend.

Haven’t had to use it yet but nice peace of mind if something happens

I had to return the tv because of message on the front of tv, it had a circle with several little things on it

Haven't used the 5 year warranty yet but it was a good price for an LED tv. Hope I don't have to test the service.

The Goleta Geek squad has been very courteous and helpful whenever I had questions that need to be answered.

Gives me and my wife peace of mind knowing we have protection .

The information about the warranty was explained clearly and accurate.

Love geek squad services. Been the best warranty I could ever ask for!