Customer Ratings & Reviews

Geek squad was excellent. Clean install and took all garbage with them. Wouldn't even know they were here. Perfect.

The agents were knowledgeable and helped me get the tv I wanted even though it was out of stock. The agents ordered it for me and it took less then 3 days.

We recently had an issue with a 55 inch TV that was not working properly. After two attempts were made to diagnose the problem and find a solution it was determined that the warranty would be used to replace the faulty unit. It took less than 10 days to find a replacement, have it delivered and remove the old TV.

It’s always to add their warranty cause they always take care of the item without question!

Geek Squad not able to help as product still under manufacturer warranty, but transfered me directly to samsung to get replacement

Most protection plans are a waste of money but this plan is money well spent. After 3 years my OLED tv’s picture went bad and Geek Squad replaced it with a brand new top of the line tv. I am extremely happy and I highly recommend this protection plan to everyone with a high end tv.

I just purchase the extended warranty, this time I had to get the 5 year since the last Tv I bought it was only for two years and of course the tv broke down just after the warranty expired. So I have not had the chance to utilize this warranty, but the price is very competitive for 5 years so i got it.

I always get geek squad protection on my larger ticket items. It gives me piece of mind!

Not one for much with warranties because they always seem to have so many terms. This warranty provided by the Geek Squad seems like the real deal a no worry warranty backed by Best Buy. I used this warranty in the past and was happy with the service

Highly recommend extended warranty through Best Buy! The entire process is easy, and the techs are prompt and professional. They really took care of all my needs right through setup and walk through.

Geek Squad Protection has saved us on more than one occasion. Highly recommend!

Haven’t needed to use it yet, but I know how great protection plans are with best buy

As electronics get more and more complicated and how susceptible they are to conditions it give me peace of mind. I recently had a 50" TV repaired in home by Geek Squad on the plan. They were quick, efficient, and fixed the issue. Without this plan I would have been out an expensive TV after only 2 years. I don't get this on everything I buy. But I buy it on a lot of electronics. I don't always use it. But without it I would have been out more money than the plans cost me.

Within three months of my tv purchase, I had to use the Geek Squad service when I dropped the remote control in my coffee. Their help was immediate and I was able to get a replacement within a week. I always get this coverage whenever I make a purchase.

Super great service. I really enjoyed my experience and am very satisfied.

Great value. I don’t have to worry about my tv not working. I can just call the Geek Squad.

The person who helped me in store was awesome he was a shift leader or something in the tv department who specializes in Samsung but is very knowledgeable and has excellent customer service skills, I went with a 5 year warranty since the bad TVs go bad around 3 years, excellent overall!

Fairly priced. I’ve read some goods and bass, but I haven’t used them yet.

The greatest thing about the Geek Squad is that wherever I have used them they have always worked things out. And always there if needed.

Got the 5-year extra warranty for my television I bought from Best Buy. You never know if you will actually need it but its a great peace of mind especially all the great feedback I've seen/heard when their tv takes a crap. They will literally give you back your money or replace it. Thank god I have not needed it yet but electronics do go faulty at times.