Customer Ratings & Reviews

Seemed like an excellent offer to protect and investment like this TV.

Get the warranty, it's worth it. So easy and quick! Thanks for the excellent costumer service! Called on a friday, for our tv malfunction, they replaced the very next day!

I purchased geek squad protection for a previously purchased TV which quit working 2 weeks before the coverage period ended. I was given a full refund with no hassle at all. I recommend paying for the extra protection for any large purchases.

It's a great feeling knowing that I'm covered no matter what happens.

Very good protection and excellent response when I was used for a TV warranty, normally everything that I buy in Best Buy works great, and always I receive a great attention! Thank you!

The previous TV was under extended warranty, that really saved us. Highly recommend buying the extended warranty, lightning or electrical surge protection well worth it. We have a High dollar surge protector, it DID NOT prevent or protect or TV.

Always reliable and have the answers I need if there's an issue with my tech

I love that i get protection i can trust at a good price geek squad for the win

Geek Squad has saved the day on numerous occasions and usually when I am in major meltdown mode due to a deadline. They are FABULOUS! I highly recommend.

Great service and would recommend for anyone and everyone

I always try to get a protection plan when i buy more expensive items.

It’s always nice to have a back up plan for your investment!!

Haven't needed their services, but happy with that!

The agent mounted my tv and connected to my firestick

The technicians that come to complete the installations are well trained and always so helpful!

Professional crew and punctual delivery, easy to work with scheduling

My tv picture died just a few months before the 5 years was up. I was given an e-gift card to use toward the purchase of a new tv. The reason for only four stars is that I made multiple long phone calls to get it straightened out. It shouldn’t have taken me so long to get the credit for the covered item.

Well worth the cost - Time frames for certain repairs are always going to be subject to delays - Bottom line is though, Geek Squad stands behind their commitments and will continue to work on an issue until everything is up and running as good as new - People just have to keep in mind, everything isn't instant gratification... as much as we would like it to be - Robert C

They are there to help always with any problems you have.

Haven't use the service yet because my TV is brand new but the customer service is excellent