Customer Ratings & Reviews

Never had any issues with getting help when it’s needed

Nice..............................................

Geek squas has always been a good response for me. No hassle, very customer oriented for well satisfied experience. They make any replacement requirements simple.

I bought 2 years of Geek Squad Protection for a Hisense TV. The tv had a manufacture warranty for 2 years. I started having issues with the TV as soon as it got outside of the warranty. Hisense said they couldn’t help so I called Best Buy to see about my Geek Squad Protection, the rep told me it ran concurrently with my manufacturer warranty from Hisense. So I’m not only out the money for a defective TV, I’m out $120 for GSP that didn’t start after my manufacturer’s warranty ended.

So that we always feel comfortable with a purchase from Best Buy, we always use the Geek Squad

Worth every penny. They replaced my Vizio 58 inch TV, purchased in Nov 2020. After verifying it could not be fixed they offered me my choice of several comparable TVs. The whole process was quick and easy. All it cost was the price of a new 2yr protection plan.

I love Geek Squad protection. One of the better coverage services. Just wish they had a longer period of coverage on certain items.

It's a must buy when I purchase an item with a high price. If anything goes wrong best buy will either fix the item or replace it with a similar item. So I always make sure I buy the extra protection. It saves me from frustration.

They are really attentive and the support they give is very clear.

Very knowledgeable people. I never have peleja with them.

. I will also be purchasing the protection for gifts for my parents so they can also have the same piece of mind. I purchased this back up plan in connection with one of the TVs that I use for gaming and watching streaming movies It is great to know that I can have the peace of mind that my item will get fixed if there is a problem.

Very responsive and helpful! They made this unfortunate experience of my television going down a great, stress free experience.

Worth having it, and you can get a pro-rated refund if you don’t need it anymore.

Fantastic tv, picture quality is amazing. Very easy setup

Great to have in case of any incident or emergency that occurs

I always get the Geek Squad protection on major purchases recently used it on an oven that we got 4 years ago and they tried to fix it but ultimately replaced it.

Excellent service, good recommendations and quality in product..

I purchased the Geek Squad protection because I've unfortunately had to use it once before on a 75" TV which was only a year old. The process was quite easy and I received an extremely equitable resolution.

Thanks for the quick response and help getting my warranty process. Really nice guy.

I have always added extra protection on my televisions, but never had to use it. Just in case. I wish I had it on my gifted Hisense television.