Customer Ratings & Reviews

setting up my new television and mount purchase along with my install appt. at my home for my telelvision was easy with the help of the Best Buy Customer Service Representative Margie.

I bought this for my mother when she had her new TV set up. She has already used it and the service has been great. I think they helped her set up her hearing aids to connect to the TV and have helped with other functional things she did not know how to do. Very happy with service.

It’s worth it for the price. You will need to get the geek squad in case something happens to the TV or anything that you buy so it’s worth it.

I've used this type of protection on products I've purchased in the past, and it was helpful to have it in place when needed. Fortunately, I have not used this very often, and I hope I do not need to for this most recent purchase. I'm giving it 5 stars based on ease of use for past products I've owned that needed replacement, repair, or a quick tweak at the store.

Very good I like it Fast delivery and good job!!!

Thankfully I haven't had to use this service as of yet, but there's nothing like that piece of mind should anything malfunction. I purchased this protection plan for a Smart TV purchase, and would recommend anyone making a high end purchase to get this protection plan. It only cost a few bucks extra and could really help should anything happen to your tech equipment.

My 55 ingima TV is awesome, clear with perfect sound!!!

I wouldn't buy a thing without The Geek Squad protection plan especially a big TV that hangs on the wall.

THE AGENT CAME TO SEE WHAT MY ISSUE WAS WITH MY TV HE WAS EXCELLENT IN EXPLAINING THE ISSUES BEFORE ME AND WAS ABLE TO RESOLVE ALL ,I DID HAVE TO UPDATE A FEW THINGS SO I HAD PRE-PURCHASED THE POSSIBLE ISSUE ITEMS AND WAS A GOOD THING CAUSE WE DID USE THEM AND DIDN'T HAVE TO COME BACK ALL DONE IN ONE VISIT,

Did not use geek squad for my tv install but have used them before for computer problems. Great service with very knowledgeable agents.

Very knowledgeable people. I never have peleja with them.

If it wasn’t for GS coverage I wouldn’t even be making this review thanks for fixing my issue

Good good good good good good good good good gooood

I’ve never had to use this thankfully but I purchase it and out it on anything I get. Id rather be safe than sorry bc I’ve been very sorry before when something has broke and there was not a single thing I could do.

I have always been a fan of Best Buy Service Plans. Granted it is like every other insurance: you hate paying for it, but you hate not having it when you need it. I have been on both sides of Best Buy Service Plans: I have purchased some and never used it and I have purchased some and used it. The experiences that I have had using them have all been good so I continue to purchase the service plans.

Always get it. You never know when you might need it.

Just always get this. Its saved my @** so many times, with tvs, speakers, headsphones. Just spend the money, its worth it.

I purchased this protection plan to cover issues that may arise on my Samsung 4K Ultra Smart TV. It is expensive, but I believe it's worth it; this plan gives me 5 years of protection for my tv, which is necessary because the tv is also expensive. If my tv malfunctions, they have to fix it for free or replace the tv. This protection is a must-have!

Never had any issues with getting help when it’s needed

Fantastic tv, picture quality is amazing. Very easy setup