Customer Ratings & Reviews

Store manager didn't know how the warranty worked and the sales team was confused, but the phone customer support team was great and made sure I didn't waste my money. Best Buy needs to hire their team back in greater numbers to cut down the wait time, especially at the Geek Squad.

Great buy! I've used it twice already to troubleshoot problems with my computer since I purchased it. It turned out to be my hard drive and got free repairs, only having to buy the hardware. They were able to retrieve all of my data and transfer it to the new drive.

We purchased our five year protection plan. We had one on our last computer and were very glad we did so. No problem getting service from friendly staff.

Super good protection for devices will 100% recommend buyers to get this protection.

When you bit electronics I don’t think there is an easier process than dealing with Best Buy. So for me it’s a no brainer on a product over 1500 bucks.

We always buy the extended warranty from Best Buy. It always pays off for us. Incredible service after you get past the first round of questions.

Many of my friends tell me it’s a waste of money to buy the extended warranty. I disagree. I had had issues at the 4 year mark and they replaced the item then all I had to do is buy another 5 year warranty. The piece of mind makes it worth it for me. Best Buy has a great geek squad

Awesome 5-Star Google Review !!!!!!!!!!!!!!!!!!!!!!

Keeps me at ease. Good to know that accidents are covered.

My security. I’m 85 & don’t want to investigate for problems myself.

I always buy the Geek squad service with the hopes i never have to use it.

They are always amazing and knowledgable each and evey time I have had to call or have them fix something.

I am extremely disappointed with the handling of my recent return attempt under the Best Buy Protection Plan. Despite the product being defective and covered by my plan, the store’s general manager refused to process the return, claiming he did not observe the issue I described. I also explained that I could not leave the monitor at the store since I needed a replacement immediately to complete my work, yet I was offered no professional support or resolution. It is troubling how easily these protection plans are sold, yet when customers attempt to use them, the process feels dismissive and unnecessarily difficult. This experience leaves me questioning the value of the program and the commitment to customer care.

I’ve learned just buy the extra warranty, the way things are made nowadays but yet are double the price warrants the protection. I’ve been victim too many times.

Good television great vivid picture. Some occassional light flashes.

I love this service. It is a must have for peripherals that live around pets or kids. Best bang for your buck if you have headsets or mice dyeing every 18 months

Love the Geek Squad, A+ help! They are always available if you need them!

Love my Geek Squad protection. I've already used it twice for my computer I previously purchased. I have no worries if something goes wrong, I just call them, they reassure me they can fix, I make an appointment and that's it. I've been very satisfied.

Hoping the warranty covers anything that happens to my tv

Great for TVs and gadgets that are unpredictable and have technical issues. Thank You Best Buy by giving us the Best in our Buy.