Customer Ratings & Reviews

I haven't had the chance to use this but I'm happy I have insurance on my products.

they are very helpful, but sometimes difficult to reach the department. You get shuffled around corp and the local store, very frustrating

I have used the Geek Squad to install my new dish washer and work on our computers numerous time. the services are always, fast and efficient, and I will always use them to make things work in my household.

I have had two large tvs break and been fortunate enough to have the geek squad protection. In one case the tv could not be fixed so I got what I spent for a new tv. In the other case they were able to fix it. I would give it 5 stars except that in both cases it took over a month to get the service. That is way too long.

My Geek Squad protection plans, of which I have several is a prime reason why I purchase all of my major and minor appliances from Best Buy. Whenever something goes wrong, which is not often, Geek Squad is there to take care of it. Outstanding!!!!!!!!!!!!!!!!!!!!!!

Geek Squad provides excellent service. I take my PC in quarterly for a clean up and they are always on time, happy to provide service and are thorough with any questions or concerns I may have and provide excellent feedback on how my equipment is running.

I do highly recommend to get this service for your product

Julio helped me out, recommend my man for anyone looking for an install.

Geek squad is the best protection out there! Small purchases to large expensive products, everything should be covered by the geek squad!

love the peace of mind knowing that Geek Squad has my back

We are so glad we bought this for out TV Called and they came out ordered the part came back installed. Still had a problem We were able to purchase another tv and put the cost of the old unit toward it. Great job Best Buy

During my issues w my Samsung TV, they made it out to my home but ultimately I was told there was nothing that could really be done. Ultimately I had the coverage for the tv and it was replaced.

The techs were great in installing all of our purchases and in explaining how they worked. We have them for 5 years so check later and we will let you know over the long haul. I can’t imagine anything but excellent service based on what we have seen so far.

The service is good & quick and they mounted my TV and connected to all devices.

User friendly, good value friendly staff with great results. We have had this service for several years. When our in house tech guru ( teenager ) cannot get it done, the GS does it all. SUPER VALUE. Did I mention SUPERVALUE?

Have used the Geek squad many, many time for different items we have purchased. They are polite and know what they are doing and make sure everyone is working before they leave and also encourage you to call if you have any problems or questions.

excellent service and above all they have people who speak your same language

I’ve never used it but I love that they have my back!! It’s a must have for all things technological!

I haven’t had any problems with it yet! I only wish that the sound quality was better.

Feels good to be protected by a warranty that will cover majority of the things on the television