Customer Ratings & Reviews

this might be good if something goes wrong...hope we don't need it. This was purchased because I made a mistake elsewhere and didn't purchase a plan. Then when needed didn't have it.

I'm the IT Engineer for my company and I purchase this protection plan due to a TV that monitors our security cameras went out. Hopefully if the TV malfunctions , Best Buy will do whatever it takes to cover the TV.

I purchase extended protection from BB on all major electronic purchases. With the declining quality in electronics recently it is definitely worth the cost to me.

Awesome thing to have with fast service. Bestbuy couldn’t have offered a better service.

Thanks Best Buy for having insurance programs, becasue some electronics fail.

I like having geek squad, for the most part it has been great, I did have a problem with my laptop, brought it in, they sent it out to be fixed. They also charged me because they said the problem it had wasn't covered under my protection plan, but when I got it back, it still wasn't fixed, so basically I went with no computer for almost a month.

The warranty is a great savior, it is just like having insurance on your appliances

The kind lady asked me the right questions and was able to solve the issue with minimal time and even less aggravation. I always appreciate intelligence and attention when dealings as a customer.

I purchased a 65” smart LG TV and I have no problems. A issue did arise at first but all I did was go to the Best Buy store and they immediately resolved my problem.

Dad loves it! Easy ordering, fast shipping amazing experience

We never get protection plans for any of our devices but we went ahead for one for my husband new tv. Since we do have 3 kids in the home so just to be on the safe side.

Excellent customer service had all the answers to all my questions made me feel confident with my precious.

Well worth the money. I’ve used them for my computer needs as well as I got free installation of the car stereo I bought because I had the membership. Well worth the money.

This is a great service for any product you purchase that you pay a lot for believe me when that 65 inch TV arrives you want to make sure it looks good mounted on that wall

I had an LG tv before and didn't buy the protection and when it was still under warranty it would have been so much easier if I had purchased the protection. I totally believe in it and my friends have told me also how good it is too.

If it breaks they'll come out and fix it or replace, id say thats worth it

Geek Squad Services are recommended especially for large UHDTVs. I enjoy the service in Culver City because they do stand behind their product in case the item breaks or is damaged in some way, and it's very much recommended. I would say get the five year plans if you can afford it since it does get costly when you purchase only the two year plans.

Product seems to be a pretty good value. I would appreciate a better way to document my purchase. It is sometimes difficult to retain the email with the details of the warranty. A printed off or electronic certificate would be easier to locate if needed.

Everything has gone well with the services requested and for those that didn't work the first time a second technician was sent out to resolve the issue making me happy with the service.

I purchased a televison and of course I had to also purchase the 5 Year Geek Squad Protection Plan. It gives me peace of mind that if I were to have any problems at all with my tv I can count on Geek Squad repairing or replacing my product.