Customer Ratings & Reviews

Had to use my extended warranty. Best Buy was very helpful and took care of the problem. They credited the full cost of my old tv to my new tv, Would recommend the extended warranty. It saved me a lot of money. Happy customer.

Very good plans and they stand behind exchanges or returns with no questions asked

I bought the coverage for a TV. When the TV wouldn't turn on it was replaced with a new one.

Tvs are made to break eventually, whether its the leds, motherboards, wear and tear, etc....devices aren't made to last anymore and they become obsolete eventually. Such is the way now.....I think its always best to get the protection plan.

I love to always get a Protection for the years cause you never know what will happen. It’s better to be safe than sorry.

The sales representatives were very helpful and the checkout time was very good and the customer services was good also.

Haven’t had to use it yet but it gives me a peace of mind knowing my product will be taken care of.

Excellent service and warranty for any electronic item bought, Geek Squad always delivers good service.

We have always purchased coverage on electronics with Best Buy!! Always a great investment if something goes wrong!!

Never win but i gave it a shot because you never know.

With this protection I feel very comfortable with all my kids around the products that I purchased

Great warranty protection at a great cost! We bought a 32" inch TV for a raffle.

Well .. now I have u big tv .. I hope never have to use squad service.. but .. if something happens.. they will take care

I normally stay away from the additional protection services on any products I purchase, but this one really saved my butt. I bought a floor model of a large screen high definition TV. Over time, I noticed thick lines on the screen and discoloration. It was most noticeable when there wasn't much action on the screen and if large areas pf solid colors were displayed. As it turned out, the LED screen was showing remnants of the demo mode screens that would run constantly in the store. The protection plan allowed me to get %100 of my purchase price back, providing it was spent at Best Buy. I ended up getting a new 55" TV.

They are always on time and they do really good job with repairs

Invested in a TV protection plan! Well worth just in case!

The tv is incredibly clear and worked easily right out of the box.

My TV I purchased gave me fateful service for five years. I was one month away from my BB protection plan expiring when I began to experience dead pixels across half of the TV's screen. I contacted Geek Squad by phone and they coordinated to have a new TV sent out ASAP. Received the new unit within five days. And they hauled the old one away for me too. As long as this new TV lasts me another five years, I'll be set!

Overall, I am very satisfied with the 5-Year Standard Geek Squad Protection plan. It provides excellent coverage, convenient service options, and peace of mind knowing that my device is protected for an extended period. I would highly recommend it to anyone looking to safeguard their electronics investment.

Great service, my TV had issues with the network card and picture display. The representative helped me to resolve the issue immediately. Now recommend geek squad to everyone.