Customer Ratings & Reviews

Fast and quick at getting me set up and working! Everyone is helpful and knowledgeable to answer your questions. Highly recommend!

Geek squad is amazing and have helped alot with electronic issues.

Customer service was great, first tv was broken that arrived. Replaced it the next day

Great camera my daughter loves it and use it a lot something fun and different for her and lots of stuff for it.

Geek Squad service was fast totally fix my issue which was very important to me. He offer the membership to me which has saved me money important these days

ALL modern electronics should be under and Extended Service Plan. From TVs to Computers, and Smart Phones, it seems, these days, that electronic devices can fail at a moment's notice. I've always believed in protecting my purchases with Extended Service Plans, and Geek Squad's Service Plans are no exception; I HIGHLY recommend purchasing a Geek Squad protection plan for all sensitive electronics.

Very helpful. They make it very easy Incase of a damage

5-Year Standard Geek Squad Protection 5-Year Standard Geek Squad Protection If you do not buy the 5-year standard Geek Squad protection plan for any TV that you would buy then you might as well not purchase a TV because you are just working against yourself in the long run when you could upgrade to a better TV and just pay the difference especially if your TV does not work properly or geek-squad cannot fix it. Best Buy's replacement plan is by far the best warranty ever provided by any electronics store and cannot be compared because they have helped me for the past 10 years because the devices that I would buy in truth always turned out to be those odd devices that they either don't have on the Shelf anymore or I have too many times where they came and fixed it but something always went wrong with it within five years so get that protection plan and Best Buy will take care of you they have taking care of me they will for you

Laborious process to get anything done. Takes a LONG time to have anyone come fix or check items.

I called about the warranty for the sound on my Vizio 55" tv. After awhile I was finally able to get through to a non-automated server, Erich. He was cordial and helped me find the serial number. I had a little difficulty understanding the numbers sometimes, but hopefully they are ok.

I am familiar with the Best Buy Geek Squad warranty. They really do stand by their warranty, no funny business.

Make no mistake bout it...U Need 2 get it..we had a Lg HG, for3 yrs. Squad came to work on it, within a few minutes, after he left, had 2 call him back, 4 same thing. After 45 mins, he couldn't repair it. Went next day, got a brand new Lg..cost? 0. Yes, when i purchased my new Samsung, u better believe, i got that 5yr...DON'T LEAVE THE store without it...u will b glad, this 1 review u read

The employee was extremely helpful finding the TV that I had wanted also recommended a warranty that was slightly more expensive but gave more protection for the value ...So overall I am very satisfied thank you

Been there before you guys do excellent work thank you

Called them about a problem- ended up not being a technical issue, I asked him what he suggested I do, he told me and it worked. Great people to deal with

Excellent service. Highly recommend if you need help!!

These warranties are excellent as they are serviced by geek squad which is part of best buy, not a third party which might not respond

Love the geek squad protection! It offers a full protection package and in my opinion it is better than the TotalTech. If you're buying a big ticket item like a TV or any appliance, ask the customer service to cancel your TotalTech from this item and add the geek squad warranty instead. Your TV installation will still be covered because of your active TotalTech. What I don't like about TotalTech is that you have to pay a deductible on certain things... this is like an insurance now...

Didn’t used yet but never have any problems with this protection

My LG C1 died on me, it was just 3 years old. For that purchase I thought I didn't need a protection plan. Never again for expensive TVs. I got the plan for my new TV. Better safe than having to buy new TV.