Customer Ratings & Reviews

Great price for the tv shows very good and the girl in store was very helpful

I used their service once on my computer and they did awesome. They explained fully what was wrong with this and advised me what to do if this happens again. Great people who fixed it.

I waited for holiday deals and bought an open box-Excellent Oled tv from Bestbuy.com. also bought geek squad protection for five years. within the first month, I realized that the tv screen had some defects. so I scheduled a Geek squad appointment to get it fixed. customer care representative told me that this will be replaced by the company as it is still under manufacturer warranty. on the day of the appointment, instead of coming home to Diagnose the tv Geek squad technician, he called me and asked for the picture of the tv and mentioned it was gonna factory be replaced by Sony. He asked me to pilled the screen from the corner(he thought there was a screen protector screen on the Tv) even after denying him multiple times, he asked me to pilled the screen while I was on the phone. and that made the tv screen break from the corner. and as soon as this happened, they just switched their opinion and asked me to go to the store and get the store credit and return the tv. I spend enough time finding a deal. drove 1 hour to pick tv from the store, and just with this incident, they asked me to go store again and return the tv and get store credit. unfortunately, no one was able to solve this problem on the phone as this was an open box, and neither best buy or geek squad system allowed them to make any arrangements. I felt like I bought a worry under geek squad protection. All I wanted was to get my problem fixed. my tv got fixed or replaced. but not a single gesture of customer service was provided by anyone. Finally, after multiple visits to the store and hours and hours of calls, I returned TV. I would never buy any product from BestBuy after this horrible experience. Returning money is not always a solution Bestbuy. Bestbuy should consider the situation and the inconvenience caused by the wrong instruction of the geek squad technician.

The best warrenty for a tv repair problems when you need it

GREAT PRODUCT BEAUTIFUL PICTURE QUALITY EASY SET UP ADN SUPPORT THE PRICE NOT AT ALL OVER SET LIMITS MATTER OF FACT THESE PRICES OPENED UP MY MONEY FOR INCREASED PURCHASING POWER...

GREAT PRODUCT BEAUTIFUL PICTURE QUALITY EASY SET UP AND SUPPORT THE PRICE NOT AT ALL OVER SET LIMITS MATTER OF FACT THESE PRICES OPENED UP MY MONEY FOR INCREASED PURCHASING POWER...

I ve already given my feedback on this one before , so it s the same.

I mounted it by myself with help from a few friends as BestBuy doesn't deliver or come out to Eastern Oregon. Had to rent a trailer and fetch tv minus the fuel and time it took to retrieve my purchase.

Affordable price and makes a lot of sense for a television investment

Geek squad has always gone above and beyond for anything I need help with.

We always purchase the Best Buy Protection Plan on all our items. No Hassle, No Worries. We have used it several times.

This is the best protection plan out there! Loved it so much I got the same protection for my other(new) TV at my vacation home!

Great plan for new TV. The price is good for 5 years.

Used mine on a floor Model tv Turns out it had an issue that rebooted it every 30 min. Was totally worth it

Purchase a 65” Samsung OLED tv. I made sure to purchase a 5 year extended GeekSquad warranty for it as well for peace of mind. I definitely recommend to anyone to purchase an extended warranty for an electronics purchase like a big tv. It’s good to know that if anything happens to my tv in the next 5 years that I’m covered. The cost of the 5 year warranty imo is fair.

Purchasing Geek Squad is the best investment that I have ever made. Well worth the money. Geek Squad replaced a TV and dishwasher that went bad.

100 % recommended Standard Geek Squad Protection Plan. I brought this plan for my cell phone and I had functional damage to my phone. Geek Squad service team member had given good response and changed my phone with brand now. thanks to Standard Geek Squad Protection.

I bought an open box tv. All my purchases at best buy are made with the 5 year warranty. Best bargain by far in this inflation climate we are Experiencing.

Always there when I need them. They saved my life repairing my laptop!

I purchased geek squad protection, had issues with 98" TV I just purchased, they came out, however I could not reproduce the issues I was having, so nothing was fixed at the time. I originally had issues trying to get geek squad to come out, customer service was saying I was not covered, however, they did come to my residence after contacting them a second time.