Customer Ratings & Reviews

This was the best Warranty for my purchase.My Samsung television Warranty gave me piece of mind.

GS agents were patient, efficient, and made me feel confident they knew what I needed to get up and running with my system. My old laptop had 10+ years of family photos, professional files and my financial records. The device was dying a painful death but GS transferred all fills to new device.

I believe you should always get protection plan for purchases this big and it was quick and fast and affordable.

I bought a Sony TV in 2017 and purchased a 5 year Geek Squad warranty. I thought the Sony TV would last a long time, but I decided to buy the warranty just in case. The TV suddenly quit working in May 2020. Best Buy sent a repairman out to check TV. It could not be repaired. They replaced it with a new TV. So glad I had the 5 year warranty. It's also nice to be able to call Geek Squad when I have any questions.

T. Works great connection to all my systems sounds a little low

I would never not have this extended warranty. I’ve used it many times and it made me feel very confident to continue to purchase these by the way they handle problems.

Its a good choice to keep you items well instaled and protected without moving from your home.

peace of mind, didnt wont to give mom a gift and find out something was wrong with it

Always purchase the protection. It’s quick an efficient

The warranty plans are good from Best Buy. I had to send off a tv and they couldn’t find a problem with it. Shipped it back to the store and when I picked it up it was doing the same thing. The manager went ahead and gave me store credit for the TV. I love Best Buy’s customer service.

I have not needed to use this, but the piece of mind I have makes it worth it.

Like I would say before it's good to get warranty on your items it's very important because you don't know what can happen to your items and I want to say thank you Geek Squad for helping me in exchanging my TV for the same price TV

No mounting was done. Customer will do it themself.

Have used this service several times for my computers and have had great success in resolving my issues that I have had with them. Using the remote service was great as I did not have to take my lab top in and wait for days before getting it back as the problem was able to be resolved remotely. Service is well worth the cost if you only use it a couple times.

Very excellent and great work. I took in my laptop computer that was all messed up and yes they fixed the problem and it didn’t take long. If you don’t have it get it.

purchased for peace of mind sending that much money

My review of this service is positive. They helped repair (resolve) an issue with the screen even after my moving it and having that piece of mind when purchasing a $5K TV is important. I know all of the reviews tell you that the geek squad protection is a scam and just a way for the store to line their pockets, but when you spend this much on a TV it is worth it and much easier than going though manufacturers warrenty. If I had listened to the critics then I would be without a working Tv right now

This is a subscription that I plan to use if there is an issue with my purchase

Such a great deal! Five years of protection for our new 50" Insignia 4K TV with Amazon Fire HD built-in. We got a very decent price. When you pay $300 for a 50" 4K TV with a streamer and a whopping five year warranty, it is a deal! So using my own personal experience, if a TV lasts five years or more, it's paid for it's self. This warranty is a good deal to cover my cheap TV deal!

Recently I called to have a service done on my TV that I got from Best Buy. They were quick to respond to my request, but how my TV wasn't able to be fix they helped me find a replacement one.