Customer Ratings & Reviews

Haven’t needed the service as of yet…. But they were available for question I came across while mounting my tv

Lots of people hate on the extended coverage programs but for an OLED TV, GeekSquad is a must. I wouldn't even consider getting an OLED if not from Best Buy, The coverage is the best in the industry, and DOES cover dead pixels, as well as burn-in. Highly recommend picking it up alongside your electronics purchases if the cost of replacing the item would be excessive or a burden.

If you can afford the 5 year Plan on a TV, I highly recommend it. We had purchased a high end SONY a number of years ago. The screen failed approximately 4.5 years into a 5 year contract. Since Best Buy/Geek Squad could not replace the part needed since it was no longer available, we received full reimbursement for the SONY which basically paid for a new TV.

Always worth the peice of mind that Geak Squad has you covered.

The agent that delivered was great! Set everything up where we wanted it with great care and hooked it all up. He made sure everything was working, gave us some instructions and we were set to go. Thanks Geek Squad,

Fortunately I got a working TV and have not had to test the warranty yet, but this tv will get used a lot in our bedroom so I got the warranty for 30.00. If it quits the cashier said I could just replace it for a year then they will fix it or refund my money when something happens.

Well, I haven’t had the need to use the service as yet, but when I do I will be expecting to be satisfied.

Always recommend protections plans from Best Buy! They’ve helped me big time after a few years

Owning an LG C9 oled tv and being able to have the peace of mind of not worrying about screen burn in is truly an amazing thing. I have a 1 year old daughter and not worry about her as she grows up making a mistake and something happening to the tv is awesome as well. It’s well worth the money,p. Just stop being cheap and enjoy the peace of mind a geek squad warranty comes with!

Purchased for our other tv, same idea as we have young kids and it is not a good day when the living tv gets smashed and you have no warranty/protection plan and end up spending 10x as much if ya buy the plan rather than a whole new tv.

Best warranty for the insignia tv. Really reccomend.

I gave a 3 because the genetleman that I talked to was cordial. I decided to call due to a defect on the ethernet port on my 35" TV. This service is not convenient if you are not close to the store. To use their services, you have to take the merchandise to the store. For customers that are more than an hour away, not convenient. Will not purchase the geek squad plan again.

I always practice what I preach. That is, when buying electronics or appliances always purchase an extended warranty. It's worth the investment. Get it for the maximum time that Best Buy offers. You won't regret it. At least I haven't yet. I had a lot of items go down but with that extended warranty, I would just call and the problem would be solved quickly.

Had ethernet problems with a TV on the 5 year plan. Geek squad couldn't solve issue on the phone. The rep made an appointment for Geek squad to come out and fix it. In the mean time I reset the TV numerous times and it started working, so I canceled the appointment. I'm giving them 5 stars because the rep on the phone was pretty helpful and set me an appointment right away.

Geek Squad protection saved me hundreds when my TV became inoperable. Process for replacement was hassle free and incredible.

Excellent service and response when needed. Replaced a TV that quit working.

Excellent subscription I love it and use it a lot they help with everything

Very helpful and easy! Tv would not turn on and they came in to replace it!

Haven't had any need to utilize, but have in the past and received great service.

The 5 year geek squad warranty is excellent. If they can’t fix the TV they will replace it. The geek squad comes to your residence they are very polite, professional and prompt with time.