Customer Ratings & Reviews

I enjoy my protection if they can’t fix it they replace it

TV has some wobbly frames that needed to be repaired. But other than that it's perfect

OMG I had a problem with a screen I purchased and they without asking any hard time gave me the best solution in matter of seconds the squad rocks besides it covers everything many people thinks is expensive but if you divided in years is cheaper than buying a new tv

Always there when I need help or fixes for my tv so I think they are great

Great experience every time I go to bestbuy satisfaction

Great experience every time I go to bestbuy satisfaction

I had a TV that went out and I needed to get it replaced. I called geek squad and they came out and replaced my TV for me so I do recommend getting a protection plan.

Fortunately did not have to use. Purchased the protection as insurance after my Son had an issue with his older big screen, they could not get the part and they gave him a full reimbursement towards a new one.

Love the option of having the extra protection of the geek squad.

I really don’t want to pay a lot of money later on when something that could have been protected with a little bit of money with the purchase up front

I bought it for my tv, but when I had problem with my tv display they refused to fix it saying that there’s a physical damage; however there were absolutely no physical damage at all and it was like new. They told me even though there’s no visible damage but it is considered physical damage. I just wasted my money buying geek squad protection

I will be taking my TV in for service today to figure out what the solid light issue is.

It’s a decent TV for the price paid. Has a lot of features to learn and familiarize. Maximum volume could be louder. Would invest in a sound bar for entertaining.

Great people that honor there warranty, anytime anythings messed up they've fixed it no problems.

I'm so old I remember when a TV repair man would come to the house to replace vital tubes in the set (in the 50s and 60s). But in this day and age one should really buy this protection, like it or not. I have had great service through Best Buy when I have used this service.

Very, very reliable and patient. At first it was difficult to describe concern but they used their cell phone, took a picture and sure enough they were able to detect problem!

Tv went out and being under warranty they brought a replacement to my home!!

Love geek squad warranties.Anytime I have a issue with a product I'm able to return it to the store and the customer service rep returns the items for me.

The Best buy representative was great he was a great help on helping me decide on my purchase

So far my expert with geek squad has been ok, I haven’t had any issue with getting things repaired and fixed.