Customer Ratings & Reviews

The squad associates are very skilled & they explain very well.

The Guys mounted the tv to my wall, leaving everything in its original place! Remained in contact with me about any changes! Awesome customer service!

I knocked my TV over, it shattered. I'll not buy another piece of technology without a plan.

Haven't needed it yet and hopefully never will. After previous TV issues it's good to have though.

Have yet to use this feature but definitely feel at ease knowing it’s there when or if needed.

It great if tv ever goes out out and if don’t have money

Without the 5-year protection plan, we would have had to pay full price for a replacement TV when the old set stopped working.

I won’t buy a high $ product from Best Buy without geek squad protection. It’s peace of mind insurance that if your item fails that Best Buy will take care of it or replace it.

Agent came and hopefully gave his honest opinion. Said cost of repair would exceed cost of tv

Geek Squad Services are recommended especially for large UHDTVs. I enjoy the service in Culver City because they do stand behind their product in case the item breaks or is damaged in some way, and it's very much recommended. I would say get the five year plans if you can afford it since it does get costly when you purchase only the two year plans.

Havnt had to use my geek squad service for my tv , so hopefully if I do I have great service . If you can afford this service , I highly recommend it

Always good to have this service and a warranty on your products you buy.

Geek Squad is out standing in addressing issues and getting them resolved. With Total protection I can feel assured all my products are protected. Great program.

The agent’s delivery was efficient and on time. !!!

A must have investment on all BB products, electronics, wearables etc. Without that, you should order from Staples or other brands. The beauty of BB is Geek Squad.

I say it's it's a must have because you never know when your item wants to act up it can be the first week of the last day on your 5 year plan best buy will always fix it or just replace it then you get another 5 year plan on your new item again

This is the most money Iv ever spent on a TV so getting the protection plan seemed like a no brainer

I wouldn't be without the Geek Squad, they are just stellar at the service they provide. Very knowledgeable

Usually I always recommend these plans but if you mount the TV, you probably don’t need one. This plan also doesn’t cover punctures to the screen. Think twice about buying because a Samsung tv is usually very high quality

Nice to have protection. And will come out and reset tv up.Great protection.